How to fix: Malicious software

This policy applies to Shopping ads and local inventory ads with merchant-hosted local shop front

Google has determined that your site may be unsafe and has flagged it as such. As a result, users may be blocked from visiting the site on some browsers and in Google search results.

To resolve this issue, examine your site and ensure the safety of your domain. You may request another review after resolving the issue in Search Console.

Instructions

Step 1: Understand and fix the issue

Examine your site and security measures to ensure your site's safety.

• You may have malicious links that are hidden in your theme or plug-in files.
• The plug-in may be outdated or there may be a vulnerability.

Step 2: Submit your domain to Search Console

Once you've fixed the issue, go to Google Search Console for your domain and follow the instructions to resolve the security issue.

Step 3: Request a review

Once you've resubmitted your product data that caused the mismatch, request an account review:

1. Sign in to your Merchant Center account.
2. Navigate to 'Account issues' on the 'Diagnostics' page.
3. Locate the account-level issue that you'd like to have reviewed.
4. Make sure that there are in-stock products uploaded and that all issues for the affected target country are resolved.
5. Click Request review.
6. Read the pop-up window to ensure that you understand the review process and its requirements and limitations.
7. Tick the box and click Request review.

Note: Review requests can take up to five days to be completed. You'll receive an email notification once the review has been completed.

After the review has been performed, if your account meets the product data requirements, your account will be reactivated.

If you're working with a third-party platform, some of these instructions may not apply to you. Refer to your third-party platform for instructions on how to resolve the issue or complete the task. Learn how to find support if you use a non-Google platform.