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In this help center, you can find content for both Merchant Center Next and the classic Merchant Center experience. Look for the logo at the top of each article to make sure you're using the article for the Merchant Center version that applies to you. 

How to fix: No products on website

Update your website URL to one that shows your products, then request a review

A custom icon for Merchant Center Classic and Merchant Center Next.

This policy applies to Shopping ads and local inventory ads with merchant hosted local store front

The domain that you submitted for your website URL has been determined to be parked. Make sure that your site provides customers with unique and valuable content on the landing page domain, and isn’t parked by displaying only ads and links.

Your website URL and domain should be set up so your product links submitted to Google (that appear for customers) lead to products. When a shopper clicks on your website URL via an ad or listing, the page they land on doesn't contain any products, which can be confusing for shoppers, and won’t result in sales for you. As a result, your account has been suspended.

Once you’ve confirmed the links available to customers lead to products, submit a re-review request.

Instructions

Step 1: Check your domain hosting

  1. Ensure your domain is pointing to a server that is hosting your product pages. Your website should provide customers with unique, valuable content and shouldn’t be full of advertising listings and links.
  2. If your domain has expired, check with the provider with which you registered your domain.
  3. If your site has experienced a temporary disruption in service, make sure that your site is properly running again.

Step 2: Update your domain information

  1. Review and update your domain server settings.
  2. Ensure that the updated URL is verified and claimed, and that your feed is freshly uploaded in Merchant Center.

Step 3: Request a review

In some instances, if your account or one of your product offers is disapproved and you’ve either fixed the issue or you disagree with the issue, you can request a review. If the review is successful, your issue will disappear. If the disapproval remains and you’re uncertain with how to proceed, contact us for support.

Note: If you use a third-party platform to list your products, you may also be able to go to your third-party application to request a review.
If you’re working with a third-party platform, some of these instructions may not apply to you. Refer to your third-party platform for instructions on how to resolve the issue and request a review. Learn how to find support if you use a non-Google platform.

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