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This help center shows articles applicable to Merchant Center Next. Learn more about the upgrade and get answers to frequently asked questions.

How to fix: No products on website

Update your website URL to one that shows your products, then request a review

This policy applies to Shopping ads and local inventory ads with merchant hosted local store front

The domain that you submitted for your website URL has been determined to be parked. Make sure that your site provides customers with unique and valuable content on the landing page domain, and isn’t parked by displaying only ads and links.

Your website URL and domain should be set up so your product links submitted to Google (that appear for customers) lead to products. When a shopper clicks on your website URL via an ad or listing, the page they land on doesn't contain any products, which can be confusing for shoppers, and won’t result in sales for you. As a result, your account has been suspended.

Once you’ve confirmed the links available to customers lead to products, submit a re-review request.

Instructions

Step 1: Check your domain hosting

  1. Ensure your domain is pointing to a server that is hosting your product pages. Your website should provide customers with unique, valuable content and shouldn’t be full of advertising listings and links.
  2. If your domain has expired, check with the provider with which you registered your domain.
  3. If your site has experienced a temporary disruption in service, make sure that your site is properly running again.

Step 2: Update your domain information

  1. Review and update your domain server settings.
  2. Ensure that the updated URL is verified and claimed, and that your feed is freshly uploaded in Merchant Center.

Step 3: Request a review

If your account or product gets disapproved you can either fix the problem and request a review, or disagree with the issue and request a review. There may be additional steps you can take, such as verification options, depending on the issue.

If the review is successful, your issue will disappear. In some cases, there's a limit on how many reviews you can request. This limit will be specified.

If the disapproval remains and you’re uncertain with how to proceed, contact us for support.

Note: If you use a third-party platform to list your products, you may also be able to go to your third-party application to request a review.
If you’re working with a third-party platform, some of these instructions may not apply to you. Refer to your third-party platform for instructions on how to resolve the issue and request a review. Learn how to find support if you use a non-Google platform.

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