Issues while using Internet Explorer and Windows

If you're having trouble using Google Maps with the Microsoft Internet Explorer browser, try the reccomendations below to see if any of them resolves the problem:

Warning: Windows 8 users may experience problems with Street View on Internet Explorer or Firefox in the new Windows UI. To resolve the issue, switch to your browser's desktop version.

Add Google Maps as a trusted site

The easiest and safest way to enable viewing maps in your browser is to add Google Maps to your list of trusted sites in Internet Explorer. Here's how:

  1. Click Tools > Internet Options.
  2. Click the Security tab.
  3. Select the "Trusted sites" icon, and click the Sites button. Deselect the option "Require server verification for all sites in this zone."
  4. In the text field Add this Web site to the zone, type "" (without quotes) and click Add.
  5. Repeat step five to add the following sites: "", "", and "*" (all without quotes).
  6. Click OK, then click OK again to save your changes.

Clear the browser cache

Clearing your browser cache may resolve the problem you're experiencing.

To clear your cache in Internet Explorer 8.0+, follow these steps:

  1. In Internet Explorer, click Tools. If you don't see the menu, press Alt on your keyboard to show menus.
  2. Select Delete Browsing History.
  3. Select the checkbox next to "Temporary Internet Files."
  4. Click Delete.
  5. It can take several minutes for the cache history to be deleted. Once the files have been deleted, click Okay.

For lower versions of IE, see our article on clearing your browser’s cache.

Make sure JavaScript, ActiveX, and "binary behaviors" are enabled

JavaScript and ActiveX are what help to make your Google Maps experience more dynamic and interactive. If not enabled, certain functions built into the product won’t work properly.

To enable these browser settings in IE:

  1. Click Tools > Internet Options.
  2. Click the Security tab.
  3. Click the Custom level button.
  4. Verify that the Enable button next to "Run ActiveX controls and plug-in" is selected. If you're using Windows XP, verify that the Enable button next to "Binary and script behaviors" is selected.
  5. Verify that the Enable button under "Active scripting" is selected.
  6. Click OK, then click OK again to save your changes.

Update the "scripting engine" of your system

Google Maps takes advantage of several advanced browser features. If your browser appears not to load the map properly, you may need to update your scripting engine. You can obtain the latest scripting engine directly from Microsoft:

For Windows 7, Vista, XP, and 2000:

You'll probably need to restart your system after performing this update. Then, try Maps again to confirm if this step resolved your problem.

Install the latest version of DirectX and Flash Player

Some IE users have reported that installing the latest version (9.0c) of DirectX has resolved the difficulties they've experienced viewing maps. To install DirectX, please visit


In order for certain functions of Google Maps to work (such as Street View), you need to have the latest version of Adobe Flash Player installed. To install Flash, please visit

Check for security settings or browser plug-ins

Some security programs and third-party browser plug-ins are designed to modify webpage content and may interfere with Google Maps. If applicable, try adding as a trusted site for your security program's firewall. 


You can also check for a solution on our Google Maps Help Forum.