One or more of your products has a 3D model with an unsupported extension. Make sure that your 3D model you have provided to the 3D model link [virtual_model_link] attribute is in the right format. These are the file formats supported by GLTF validator: GLTF (.gltf), and GLB (.glb). We also recommend you to test your 3D model using the Modelviewer tool.
If you provide a 3D model in an unsupported format, it will be disapproved and the product will be displayed without the 3D model.
Instructions
Step 1 of 3: See the affected products
- In your Manufacturer Center account, click Products on the navigation menu, then click Diagnostics.
- Click the Item issues tab to see current issues affecting your products.
To download a list (.csv) of all affected items for all issues:
- Click the download button
next to the filter button
, beneath the graph and above the list of issues.
To download a list (.csv) of all affected items for a particular issue:
- Find the issue under the “Issue” column, then click the download button
To see a list of up to 50 products with this particular issue:
- Find the issue under the “Issue” column, then click View samples in the “Affected items” column.
Step 2 of 3: Make sure that your 3D model is in a supported file format
- Filter the downloaded report so that you can see the product with:
"Issue title" = GLTF extension unsupported - Use 3D models that are in these file formats - GLTF (.gltf), and GLB (.glb).
Step 3 of 3: Resubmit your product data
- After you’ve updated your product data, resubmit it using one of these methods:
- Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.
Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.