How to Fix: GLTF vector out of range

One or more of your products has an 3D model that contains GLTF vector value that is out of range. This will lead to disapproval of the 3D model [virtual_model_link] attribute and your product will show without the 3D model.

Make sure that the 3D model you provide for the 3D model [virtual_model_link] attribute passes the GLTF validator tool. We also recommend you to test your 3D model using the Modelviewer tool.

Instructions

Step 1 of 3: See the affected products

1. In your Manufacturer Center account, click Products on the navigation menu, then click Diagnostics.
2. Click the Item issues tab to see current issues affecting your products.

To download a list (.csv) of all affected products for all issues:

• Click the download button to the right of the filter button , beneath the graph and above the list of issues.

To download a list (.csv) of all affected products for a particular issue:

• Find the issue under the “Issue” column, then click the download button in the right-hand column.

To see a list of up to 50 products with this particular issue:

• Find the issue under the “Issue” column, then click View examples in the “Affected items” column.

Step 2 of 3: Make sure your model passes the GLTF validator

1. Filter the downloaded report so that you only see products with:
   "Issue title" = GLTF vector out of range
2. Make sure that the 3D model you provide for the 3D model [virtual_model_link] attribute passes the GLTF validator.

After the 3D model passes the validation tool, please follow step 3 and resubmit the product data

Step 3 of 3: Resubmit your product data

1. After you’ve updated your product data, resubmit it using one of these methods:
   • Upload a feed
   • Submit through the Content API

Next, check that you’ve fixed the issue by making sure it’s no longer listed on the Diagnostics page.

Keep in mind: It may take some time for your change to be reflected on the Diagnostics page.