Common POP issues

Here are some common issues with our POP service that are not client-specific.

How do I download mail to multiple POP clients?

To access your messages with multiple POP clients, use recent mode in every client to make sure that all messages are made available, rather than only to the first client to access new mail. Recent mode fetches the last 30 days of mail, regardless of whether it's been sent to another POP client already.

To enable Recent mode, replace 'username@gmail.com' in the Username field of your POP client settings with 'recent:username@gmail.com' and ensure that the Leave messages on server option in your POP client is enabled.

Why can't I download messages I send from my POP client?

In order to avoid duplicates, Gmail doesn't download copies of messages sent from within your client. However, these messages will appear in the inbox of Gmail when you access your mail from the web.

How do I access POP for a Google Apps email address?

Configuring POP access for your Google Apps email address is very similar to configuring POP access in Gmail. The only difference is that any time you're asked for your username during the configuration process, you'll need to enter your full email address (username@your_domain.com). All other settings are the same.

Why don't my POP settings stay saved?

After you enable POP access in Gmail, you can verify the status in the Forwarding and POP/IMAP tab, by clicking Settings at the top of any Gmail page.

Although the radio button next to your selected option doesn't stay selected, the status is displayed next to POP Status:. When POP is enabled, your settings display POP Status: POP is enabled.

Why am I locked out of Gmail after enabling POP?

To ensure that you aren't locked out of Gmail while your messages are downloading to your email client, adjust your client's settings so it won't check for new messages too frequently. If you're locked out of Gmail, please wait one hour and then try logging in again.

Vivian is a Gmail expert and the author of this help page. Leave her feedback about this help page.

Was this article helpful?