Connect with Local Services providers

Local Services helps you find the right provider for services in your area. You can:

  • Find, evaluate, and hire a provider -- all in one place.
  • Check each provider's information, including reviews, qualifications, and services, in a consistent and clear format.
  • Connect with any provider over the phone.
  • Send a message and get replies with quotes or relevant information from Google Guaranteed providers. Learn more about the Google Guarantee.

To get more information about a provider, check the provider’s profile. You'll see the provider’s qualifications, hours of operation, services offered, areas served, and more. You’ll also see ratings and reviews from customers who have worked with the provider, as well as specific aspects of their operation in the Business bio section. These highlights can help you choose the right provider for your service.

Some providers do not advertise with Local Services directly, but through our partner affiliates. You can identify these partner affiliate providers using the "from (partner name)" label on their profile, as well as a logo on their profile page. Learn more about partner affiliates. If you're a provider looking to advertise with Local Services, sign up here.

To connect with Local Services providers, you may choose one of the below options:

  • Call them. When you call a provider number displayed on the search page, your call will be forwarded through Google to the phone number provided to us by the provider or their affiliated partner. 
    All phone calls, emails, and text-based communications delivered through Google may be monitored or recorded to detect spam or fraudulent behavior and for quality or research purposes. Learn more about how this information is used and about Google’s privacy policy
  • Send a message. Some providers may be eligible to receive messages.To send a text-message request, find the provider you’re interested in contacting, and click the message icon Direct message on a mobile device.
    You may also send a text message to that number directly if you’ve previously contacted the provider and the provider’s phone number is text-enabled. To send an email request, find the provider you’re interested in contacting, and click the Message button on a desktop computer.

Note

Messages are currently only available in select verticals in the US. When you send a message, your name, ZIP code, job details, and phone number are shared with providers. Google will route your back-and-forth communications with providers through an anonymized alias.

If you are contacting a partner affiliate provider, your name, ZIP code, and job details will be shared with the partner.  Your communications with that pro will be routed through Google and the affiliated partner through Google and the partner through an anonymized alias, subject to the partner's and Google's terms of use.

 

What to do if you don't get a response

Some providers might not be able to contact you within one business day. In that case, you can try calling the provider or finding and contacting another provider.

Service costs and payment

Services can range in price, depending on the type of service you need, your location, and the scope of the service. Google connects you with Local Services providers, but doesn’t guarantee or determine pricing. You should work with the provider to decide on service details, and determine pricing and payment methods before using their services.

Resolve cancellations and other issues

If you're unhappy with the service provided by a Google Guaranteed provider hired through Local Services, try to resolve the issue with the provider first. If you're unable to come to a resolution, submit a claim.

Rate and review providers

After a Google Guaranteed provider completes a service for you, Google the partner affiliate associated with the provider, or the provider themselves may ask you to rate and review the provider. This helps other customers and Google to evaluate the provider. Serious or repeatedly negative customer feedback may result in lower rankings for providers (including not showing at all). For more information on Local Services ads, see our policy.
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