Reviews and ratings for Local Services providers

Google and its partner affiliates may ask customers to rate and review each business featured in Local Services ads. These ratings can appear in search results, as well as in each provider’s profile.

How to leave a review on Local Services

When you use Local Services to find a provider, you may be contacted to give your feedback and rating for the business.

You can also search for the provider's profile on Local Services and use the Add a Review feature:

  1. Search for the business on Google Search.
  2. Click on the ad preview of the business to view its full profile.
  3. Scroll down to the "Reviews" section, then click Add a Review.
  4. Write a review and give a start rating for the business, then click Post

You can make a rating on a 5-point scale based on your experience, and write a review. When you leave detailed information about your experience, it can help other customers to make informed decisions.

After posting a rating and review, you may be asked a few additional questions about the service provider (for example, “Did the provider make every attempt to arrive on time?”). Your answers will be combined with other customer responses and may be shown to Google users. We don't share your name and personal details.

Types of reviews

Anonymous reviews

When leaving a review with Local Services, you have the option to make your review and rating anonymous. This means your name will not be displayed along with your review. Anonymous reviews contain the approximate date the service was performed (week or month), the type of service provided, and the city where the service was performed, but not your name or profile photo.

Google verified reviews

Reviews for providers found and hired through Local Services include a "Google verified" label. This means that Google was able to verify that the customer who wrote the review booked the service provider through Local Services by Google.

Reviews from other sources

Providers may also have reviews for services not booked through Local Services. This could include reviews left on other Google products, or partner affiliate websites. These reviews don’t have a “Google verified” label. 

Edit or delete reviews

If you need to change or delete a review you submitted through Local Services, contact us

Note: Google has a strict policy against fake reviews. Google reserves the right to take down any review deemed to be fake or that doesn’t comply with Google’s user content and conduct policies.


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