Account management policy

A well maintained account is critical to making meaningful connections with website visitors. Tracking meaningful conversions is fundamental to understand your results and continuously optimize for performance.

Account structure

A well-structured account is imperative to show your audience the right ad at the right time. 

  • Ad Grants accounts must have:
    • Proper location settings (specific geo-targeting to show ads in locations where users will find your nonprofit's information and services useful). 
      • If you do humanitarian relief in Nepal but your primary online goal is to raise donations and your donors are in the United States, show your ads in the US. 
      • If you would like to brand your organization in a wider geographic area, such as a museum that would like visitors from across the country to visit, one campaign may be geo-targeted widely that indicate your service and city's name, such as 'art museums in Toronto', while most of your campaigns would show ads in the Toronto area.  
      • If you are an organization that has different services locally and nationally, separate campaigns by geographic area to ensure that users can benefit from your services in their geographic location.
      • If you primarily serve your local community, your ads should be shown only in your town or local area, such as food banks and houses of worship.  
    •  At least 2 active ad groups per campaign (if you are not exclusively using Smart Campaigns) each containing a set of closely related keywords and 2 active, unique text ad
    • At least 2 unique sitelink ad extensions

If your account is deactivated, bring your account into compliance and request it to be reinstated.

Performance

Ad Grants accounts who are not exclusively using Smart Campaigns must maintain a 5% click-through rate (CTR) each month (at the account level, not necessarily each keyword). If the CTR requirement isn't met for 2 consecutive months, your account will be temporarily deactivated. You may request reinstatement after bringing your account into compliance with these suggestions.

Tracking Conversions

In order to use Ad Grants to drive meaningful impact, your account must have conversion tracking set up following tailored requirements intended to suit the needs of nonprofits. This Ad Grants Conversion Tracking Guide provides instructions to set up your conversion tracking properly.

Examples of meaningful conversion goals include donations, purchases, ticket sales, membership registrations, email sign-ups, volunteer sign-ups, new membership form completions, petitions signed, quizzes completed, information request submissions, calls to your organization, or engagement with content on your website.  

For accounts created on or after April 22, 2019, at least one of the above conversion types must be set up as described in the Ad Grants activation guide and accrue at least 1 conversion per month. Conversion types such as time spent on site or homepage visits may be added to your account, but must be excluded from “Conversions” and use the category of ‘Other.’

For accounts created on or after January 1, 2018 or any account using a conversion-based Smart bidding strategy, valid conversion tracking must be set up as described in the Ad Grants Conversion Tracking Guide and accrue at least 1 conversion per month.

If your account is deactivated, you may request it to be reinstated after you’ve adjusted your account to bring it into compliance.

Bidding

In order to drive performance for Grantees, Ad Grants requires that accounts created on or after April 22, 2019 must use conversion-based Smart bidding for all campaigns, unless using Smart campaigns. Each campaign must use either Maximize conversions, Maximize conversion values, Target CPA, or Target ROAS bidding. 

If your account is deactivated, you may request it to be reinstated after you’ve adjusted your account to bring it into compliance.

Third party management

Google Ad Grantees are permitted to work with third-party account managers.  Ad Grants Certified Professionals are a network of recommended partners for Grantees.

Program engagement

We’re always looking for ways to improve the Ad Grants program, and we’d like to hear about your organization’s needs and how we can help support you. Periodically, we'll send a program survey to all Grantees to understand how your organization uses and benefits from Ad Grants and require your thoughtful response to participate in the program.

To receive notifications, review your in-product notifications and make sure that the email address used for notifications is opted into receiving emails from us

If your account is deactivated, you may request it to be reinstated after you’ve responded to the survey.

Any account found in violation of program policies is subject to automatic suspension without notification. Google reserves the right to grant or deny an organization's application or participation at any time, for any reason, and to supplement or amend these eligibility guidelines at any time.

 

 

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