Account management policy
We want you to be successful. A good option for most organizations is to use AdWords Express, which automatically manages your online ads.
If you choose to use Adwords, a well-structured account is imperative to show your audience the right ad at the right time. More requirements for using AdWords are being phased in, along with increased educational outreach, such as webinars, videos, and tailored in-product notifications.
- Ad Grants accounts must have specific geo-targeting to show ads in locations relevant to your nonprofit.
- Ad Grants AdWords accounts must have:
If you cannot meet the requirements above, you may pause your AdWords campaigns and use AdWords Express, which automatically structures your account. If your account is cancelled, you may request it to be reinstated after you’ve adjusted your account to bring it into compliance.
All Ad Grants AdWords accounts must maintain a 5% click-through rate (CTR) each month. We recognize there are reasons why CTR may fluctuate, so you’ll be alerted through in-product notifications if your account is at risk of falling below 5% CTR with educational resources offered to improve. If the CTR requirement isn't met for 2 consecutive months, your account will be cancelled. You may request your account to be reinstated after you’ve adjusted your keywords to bring your account into compliance.
If you can't meet the requirements above, you may pause your AdWords campaigns and use AdWords Express, which automatically structures your account.
Ad Grants program engagement
We’re always looking for ways to improve the Ad Grants program, and we’d like to hear about your organization’s needs and how we can help support you. We'll send an annual Ad Grants program survey, and will expect your response to participate in the program.
To receive notifications, review your in-product notifications and make sure that the email address used for notifications is opted into receiving emails from AdWords. If you miss the survey deadline and your account is cancelled, just fill out the survey. Completing the survey will initiate a review for account reinstatement that will be addressed within 10 business days.
Google Ad Grantees are permitted to work with third-party account managers.
Any account found in violation of program policies is subject to automatic suspension without notification. Accounts that fall out of compliance can resolve the issue and request reinstatement. Google reserves the right to grant or deny an organization's application or participation at any time, for any reason, and to supplement or amend these eligibility guidelines at any time.