Feb 17, 2025
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Feb 17, 2025
hi Problems with in-app purchases
With some apps, you can buy additional content or services within the app. We call these 'in-app purchases'. Examples include a powerful sword in a game, a key that unlocks more features of an app, or virtual currency used for purchases.
If your in-app purchase is not showing up, is not working or won’t download, you can:
- Troubleshoot the issue on your own.
- Contact the developer for support.
- Request a refund.
If you're trying to make an in-app purchase but the transaction is declined or the payment won't go through, try to fix payment issues on Google Play.
Thank You,
Saksham Tambe
(Google Product Expert)
All Replies (2)
hi Problems with in-app purchases
With some apps, you can buy additional content or services within the app. We call these 'in-app purchases'. Examples include a powerful sword in a game, a key that unlocks more features of an app, or virtual currency used for purchases.
If your in-app purchase is not showing up, is not working or won’t download, you can:
- Troubleshoot the issue on your own.
- Contact the developer for support.
- Request a refund.
If you're trying to make an in-app purchase but the transaction is declined or the payment won't go through, try to fix payment issues on Google Play.
Thank You,
Saksham Tambe
(Google Product Expert)