Fix problems with subscriptions

Depending on your issue, try the following fixes.

Find missing subscriptions

If you can't find your subscriptions, check that you're signed in to the correct account.

Make sure that you sign in to the Google Account that has your subscriptions. Find out how to add an account or switch accounts.

• The email that you used with the subscription app may be different from your Google Account.
• Check your other email accounts and find the receipt of the subscription to locate where you added the subscription.
• Check with your family members. You may have used a family member’s account to subscribe.

Issues with subscriptions due to content restrictions

Some apps and games are restricted based on the content rating because they target only users who are aged 18 and above or because app developers have chosen not to make them available to users aged under 18. This means that app visibility and purchases, including subscription sign-ups, are limited to users who meet the age criteria. Developers may change their age criteria at any time and subscriptions are subject to cancellation if your account or developer settings change and no longer fit the criteria.

• Learn more about Apps & Games content ratings on Google Play and how to set up parental controls on Google Play.

Issues with in-app subscription content

If you have issues with in-app content and want to give feedback or get help, you can contact the app's developer.

It’s best to contact an app developer to:

• Get help to fix an issue with an app or game and its subscription.
• Learn more about how to use an app or subscription.
• Ask about an in-app subscription that wasn’t delivered.
• Get help with username and password sign-in problems for specific apps.

Learn how to contact app developers.

Important information for Paytm users in India

Important: From 15 July onwards, PayTM eWallet will no longer be available as an accepted form of payment on Google Play.

Users are advised to add an alternative form of payment in their Play account. Users are also advised to update their existing subscriptions with the alternative payment method to avoid interruptions. Learn how to manage your payment methods and the list of accepted forms of payment on Google Play in India.

Important information for mobile billing users in India

Important: From 31 July 2024 onwards, Idea and Vodafone mobile billing will be suspended as an accepted form of payment on Google Play.

Users are advised to add an alternative form of payment in their Play account. Users are also advised to update their existing subscriptions with the alternative payment method to avoid interruptions. Learn how to manage your payment methods and the list of accepted forms of payment on Google Play in India.

Fix problems with charges if app is already uninstalled

If you’ve uninstalled the app, you still need to cancel the subscription or you’ll continue to be charged.

1. On your Android device, go to subscriptions on Google Play.
2. Select the subscription that you want to cancel.
3. Tap Cancel subscription.
4. Follow the instructions.

Find out how to request a refund.

Fix problems with paying for a subscription

If your payment method has been lost or stolen, or you received an email saying that your payment method was declined, try a different payment method. 

1. On your Android phone or tablet, open the Google Play Store .
2. Check if you’re signed in to the correct Google Account.
3. Tap Menu   Subscriptions.
4. Find the subscription that you want to update.
5. Choose from the following:
   • For active subscriptions, tap Manage.
   • To fix your payment method, tap Update.
6. Follow the instructions to update your payment method.

Important: If your payment method is declined or has insufficient funds, your subscription may be cancelled. If this happens, set up your subscription again.