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Fix problems with subscriptions

Depending on your issue, try the following fixes.

Find missing subscriptions

If you can't find your subscriptions, check that you're signed in to the correct account.

Make sure to sign in to the Google Account that has your subscriptions. Learn how to add an account or switch accounts.
  • The email you used with the subscription app may be different than your Google Account.
  • Check your other email accounts and find the receipt of the subscription to locate where you added the subscription.
  • Check with your family members. You may have used a family member’s account to subscribe.

Fix problems with charges if app is already uninstalled

If you’ve uninstalled the app, you still need to cancel the subscription, or you’ll continue to be charged.

  1. Open the Google Play app Google Play.
  2. At the top right, tap the profile icon.
  3. Tap Payments & subscriptions and then Subscriptions.
  4. Select the subscription you want to cancel.
  5. Tap Cancel subscription.
  6. Follow the instructions.
Watch how to cancel a subscription
Google Play | Cancel a subscription
To turn on subtitles: Select Settings Settings and then Subtitles/CC. Then, select your language.

Learn how to request a refund.

Fix problems with paying for a subscription

If your payment method was lost, or stolen, or you got an email saying that your payment method was declined, try a different payment method. 

  1. On your Android phone or tablet, open the Google Play Store Google Play.
  2. Check if you’re signed in to the correct Google Account.
  3. Tap Menu Menu and then Subscriptions.
  4. Find the subscription you want to update.
  5. Choose from the following:
    • For active subscriptions, tap Manage.
    • To fix your payment method, tap Update.
  6. Follow the instructions to update your payment method.

Important: If your payment method is declined or has insufficient funds, your subscription may be cancelled. If this happens, set up your subscription again.

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