How to change your Google Play country

Your Google Play country determines what content you see in the Store and in apps. The apps, games and other content in the Store and in apps can vary by country.

• You must wait 12 months after initially creating a payments profile before you can change your Play country. You can only change your Play country once per year. If you change your country, you won’t be able to change it back for one year.
  • When you change your country, you won’t be able to use your Google Play balance that you have in your old country in your new country.
  • You may lose access to some books, movies, TV shows, games and apps.
• To change your country, you need to set up a new country in Google Play.
  • To set up a new country, you must be in that country and have a payment method from the new country.

Change your Google Play country

1. On your Android device, open the Google Play Store app .
2. At the top right, tap the profile icon.
3. Tap Settings  General Account and device preferences Country and profiles.
4. Tap the country where you want to add an account.
5. Follow the on-screen instructions to add a payment method for that country.

Tip: Your profile can take up to 48 hours to update.

Switch between existing country profiles

Important: You must wait 12 months after initially creating a payments profile before you can change your Play country. You can change your Play country once per year. If you change your country, you'll need to wait a year to change it again.

1. On your Android device, open the Google Play Store app .
2. At the top right, tap the profile icon.
3. Tap Settings  General Account preferences Country and profiles.
4. To change countries, tap the name of the one that you want to change to.

Tip: Your profile can take up to 48 hours to update.

I can't find the option to add a country

You may not get this option if:

• You've changed your country within the last year.
• You aren’t currently in a new country. This is based on your IP address.
• You're part of a Google Play Family Library.

Fix problems when you update your Google Play country

If you can't change your Google Play country or can’t find the option to, try the following:

 

Manage payment profile

1. Sign in to Google Pay.
2. At the top, click Settings.
3. Under 'Payments profile', find 'Country/Region'.
   • This section displays your current Play country.
4. If it’s incorrect, create a new profile for your country.

Learn how to change your Google Play country.

Tip: If you recently changed your country, wait at least 48 hours for the change to take effect.

Clear your cache and data

1. On your phone or tablet, open the Settings app .
2. Tap Apps  See all {n} apps.
3. To find the Google Play Store , you can scroll down. You can also tap the Search icon at the top right and search for the app.
4. Tap Storage and cache  Clear cache.
5. Tap Clear storage  Delete.

Make sure that your app is updated

1. On your Android phone or tablet, open the Google Play Store app .
2. At the top right, tap the profile icon.
3. Tap Settings  About  Update Play Store.
   • The app will update or notify you that your version is up to date.

Change the SIM card

• If your phone has a SIM card and you recently moved to another country, you may need a new SIM card. Contact your service provider for help.
• After you get a new SIM card in your new country, restart your phone. Then, try to use the Play Store again.
• If your device doesn’t have a SIM card, you can skip this step.

Lower your Play balance

If your Play balance is too high for your new country, you may need to spend some of your balance to meet the threshold. Find maximum limits for your country.

Make sure that your payment profile is up to date

1. Sign in to Google Pay.
2. If you have more than one profile:
   1. At the top left, next to your name, click the Down arrow .
   2. Select the profile that you want to edit.
3. Make your changes.
   • You can change info, like your address and payment methods.
4. Save your changes.

Accept updated Terms of Service

The Play Terms of Service vary by country, and you may need to agree to the updated terms in your new country.

1. Open the Google Play Store app .
2. Find an item with a listed price greater than $0 USD.
3. Tap the price.
   • You don’t need to complete the transaction.
4. During checkout, you’re prompted to accept the Terms of Service.
5. Follow the prompts.
6. After you accept the terms, you can exit the transaction.

More troubleshooting steps

If you tried all the steps above and it’s been more than 24 hours, try these troubleshooting steps.

Clear cache and data from Google Play services

1. Open your device's Settings app.
2. Tap Apps  See all {n} apps.
3. To find the 'Google Play services' app, you can scroll down. You can also tap the search icon at the top right and search for the app.
4. Tap Google Play services Storage and cache  Clear cache.
5. Tap Clear storage Clear all data  Delete.

Clear cache and data from Download Manager

1. Open your device's Settings app.
2. Tap Apps  See all {n} apps.
3. To find the 'Download Manager' app, you can scroll down. You can also tap the search icon at the top right and search for the app.
4. Tap Download Manager Storage and cache Clear cache.

5. Tap Clear storage Clear all data  Delete.

Uninstall and reinstall Play Store updates

1. Make sure that you’re connected to a reliable Wi-Fi connection.
2. On your device’s home or app screen, find the Play Store app .
3. Touch and hold the Play Store app .
4. Tap App info .
5. At the top, tap More Uninstall updates.
6. If you’re asked to change the Play Store app back to the factory version, tap OK.

Remove and re-add your Google Account

When you remove your account, some information is removed from your device. Make sure that you back up any important information before you complete this step.

Learn how to remove and re-add your account.

Get more help

If you tried all the steps above and still have trouble, you can reset your device to factory settings. Then, try to change your country again.

What happens when you change countries

What happens to your Google Play balance when you change countries

Important: You can change your Play country once per year. If you change your country, you'll need to wait a year to change it again.

Your Google Play balance is linked to your Google Play country. If you have Google Play balance and change countries, you won’t be able to use that balance in your new country.

Your balance will still be linked to your old country. If you change back to your old country, you will be able to use it again.

What happens to your Google Play Points when you change countries

Your Google Play Points are linked to your Google Play country. When you change countries, you'll lose all points and your level will not carry over to your new country.

Google Play Pass

Your Google Play Pass subscription will continue to auto-renew. 

If Play Pass is available in your new country: your access will remain the same.

If Play Pass isn't available: you’ll still have access to apps installed on your device, but you won’t be able to browse or install additional Play Pass apps. Learn how to manage your Google Play Pass subscription.

Tip: Some apps won't be available in certain countries.