修正無法運作的已安裝 Android 應用程式

Try the following steps if an app installed on your phone has any of these problems:

• Crashing. 
• Won’t open. 
• Won’t respond. 
• Isn’t working properly. If the app that isn’t working is an Instant App, try these troubleshooting steps instead.

After each step, restart your phone to see if it fixed the issue.

Note: Some of these steps work only on Android 8.1 and up. Learn how to check your Android version.

Step 1: Restart & update

Restart your phone

重要事項：設定可能因手機而異。如需瞭解詳情，請聯絡裝置製造商。

1. 在大多數手機而言，按下手機的開關按鈕 30 秒或直至手機重新開機為止。
2. 您可能需要輕按 [重新開機]  [重新開機]。

Check for Android updates

• Open your phone's Settings app.
• Near the bottom, tap System Advanced System update.
  • Depending on your phone, you might need to tap About phone or About tablet  Software update.
• You'll find your update status. Follow any steps on the screen.

Update the app

1. 開啟「Google Play 商店」應用程式 。
2. 在右上方輕按個人檔案圖示。
3. 輕按 [管理應用程式和裝置]。
4. 在「有可用的更新」下，選擇更新所有應用程式或特定應用程式。

瞭解如何更新「Play 商店」和 Android 上的應用程式。

Step 2: Check for a larger app issue

Force stop the app

You can usually force stop an app through your phone’s Settings app. Settings can vary by phone. For more info, contact your device manufacturer.

Tip: If problems continue after you've force stopped the app, you could need to contact its developer. Learn how to contact a developer.

Clear the app's cache & data

• You can usually clear an app’s cache and data through your phone’s Settings app.  Settings can vary by phone. For more info, contact your device manufacturer.

• Temporarily free up space when you clear cached data. This is a short-term solution. Over time, cached data will build up again.

Tip: If problems continue after you cleared the app's cache and data, you could need to contact its developer. Learn how to contact a developer.

將裝置與 Google 伺服器同步處理

重要事項：設定可能因手機而異。如需瞭解詳情，請聯絡裝置製造商。

1. 開啟手機的「設定」應用程式。
2. 輕按 [系統] [日期和時間]。
3. 關閉「自動設定時區」及「自動設定日期和時間」。
4. 將日期和時間變更為不正確。
5. 開啟「自動設定時區」及「自動設定日期和時間」。

Uninstall the app

Caution: Any data saved in this app will be erased.

1. Touch and hold the app.
2. Tap Remove App  Delete App.
3. To confirm, tap Delete.

Tip: If you want to use the app again, you can try to reinstall it. Learn how to reinstall apps.

聯絡應用程式開發人員

重要事項：如已嘗試解決疑難步驟，但仍遇到問題，請聯絡我們或應用程式開發人員。

• 如果您無法更新任何應用程式，或使用 Google 應用程式時遇到問題，請聯絡 Google Play。
• 如果只有一個應用程式發生問題，但其他應用程式仍可正常使用，請聯絡該應用程式的開發人員。

相關資源

• Find problem apps by rebooting to safe mode
• Fix a phone that's restarting or crashing
• Fix a phone that freezes or is unresponsive