Problems streaming & playing movies & TV shows

When watching videos on Google Play, you can fix most playback or buffering issues by either restarting your device, pinning a video for offline viewing, or clearing your app's cache.

Problems playing videos with Google Play Movies & TV app

  1. Check to make sure you’re using the latest version of the Google Play Movies & TV app.
  2. Restart your device.
  3. If restarting your device doesn't resolve your playback issues, clear your app's cache by visiting your Settings menu > Apps or Manage Apps on your device.
  4. Select Google Play Movies Google Play Movies & TV.
  5. Touch Clear cache, then try playing your video.
  6. If you’re still experiencing playback issues, try restarting your device.

If you’ve pinned a video for offline viewing and are experiencing issues playing that video, try removing the video before clearing your cache.

  1. Open Google Play Movies & TV and visit My Movies.
  2. Tap a Google Play Movies offline pin for a movie you’ve downloaded to remove it from your device. Once removed, the pin will be angled Google Play Pin.
  3. Clear your app's cache.

Problems streaming videos

If you're experiencing playback issues while streaming videos using an Internet (3G/4G or Wi-Fi) connection, it’s possible that you’re connected to a slow data connection.

On your device

  1. If you have another Internet source available, try using a different internet connection.
    • If you're using Wi-Fi, try a 3G/4G or a different Wi-Fi connection or vice versa.
  2. If you don’t have another available Internet connection, try these troubleshooting steps.
    • Clear your app’s cache.
    • Restart your device.
    • Close and re-open the Google Play Movies & TV app.
Please note that depending on your data plan, streaming or downloading a movie when not connected to Wi-Fi may result in additional data charges. You can modify your download settings by visiting Settings > Downloads on the Google Play Movies & TV app.

On your desktop computer

If a video buffers frequently when played on your computer, here are some troubleshooting steps to help improve playback.

  1. Lower your video resolution by clicking settings Settings > 360p or Auto.
  2. If your video continues buffering using a lower resolution, refresh or restart your browser.
  3. If you're using a slower Internet connection, try closing other Internet browsers, tabs, and applications and restarting your modem or router.