My movie or show won't play or shows an error

Change your internet connection, then replay your movie or show.

• If you're connected to your mobile network: Connect to Wi-Fi.
• If you’re connected to Wi-Fi: Connect to your mobile network. Based on your data plan, streaming or downloading a movie or show may result in additional charges.

1. On your device, open the Settings app.
2. Tap Apps & notifications See all apps.
3. Tap Google Play Movies & TV  or Google TV app .
4. Tap Storage & cache Clear cache.
5. Replay your movie or show.

1. Open Google Play Movies & TV  or Google TV app .
2. At the bottom, tap Library.
3. Select your movie or show.
4. Tap Download .

Learn how to watch movies and TV offline.

Important: You need an internet connection to fix a downloaded movie or show.

1. Open Google Play Movies & TV  or Google TV app .
2. Tap Library.
3. At the bottom right of the movie or show that doesn't play correctly, tap the Check Mark Remove.

1. On your device, open the Settings app.
2. Tap Apps & notifications See all apps.
3. Tap Google Play Movies & TV  or Google TV app .
4. Tap Storage & cache Clear cache.

1. Open Google Play Movies & TV  or Google TV app .
2. Tap Library.
3. At the bottom right of the movie or show you want to watch, tap Download .

1. Open Google Play Movies & TV .
2. Select Verify your network settings Wi-Fi.
   • If you don't find "Verify your network settings" in the app: On your device, go to Settings. Select Network Wi-Fi.
3. Select a network and follow the on-screen instructions to connect.
4. Return to the app and replay your movie or show.

1. On your device, go to Settings.
2. Select About System update Check now.
3. If an update is available, install it.
4. Replay your movie or show.