Fix problems loading a book

Use this page to troubleshoot if your book:

• Doesn’t download
• Doesn’t open
• Won’t load a page

If you use a Google Account managed by your work or school, books may not load. Contact your organization's technical staff for more information.

Step 1: Check your connection and updates

1. Make sure your Android phone or tablet is connected to Wi-Fi or a mobile network.
2. Check that your Play Books app is updated to the latest version.

Step 2: Remove & re-download the book

1. To remove the ebook or audiobook, on the cover, tap More    Remove download.
2. To reload and open the ebook or audiobook, tap More    Download  .

Step 3: Reload the Google Play Books app

1. On your Android phone or tablet, open the Google Play Books app .
2. To reload the app, from the top of the homepage, pull down.

Step 4: Clear your app data

1. Open the Play Books app . 
2. At the top right, tap your Profile picture.
3. Next to your name, tap the Down arrow .
4. Tap Manage accounts on this device  Remove from this device  Remove.
5. Tap Sign in  Continue. Follow the prompts to sign back in.

Related resources

• Buy & read ebooks
• Fix problems using Google Play Books
• Learn about refunds on Google Play