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Earn & redeem in-game rewards

For some mobile games, you can watch eligible live streams on YouTube to earn in-game rewards.

Important: You must be signed in with your Google Play Games account.

You can earn in-game rewards through the YouTube webpage on your desktop or in the YouTube app on Android and iOS devices.

Earn game rewards on YouTube

  1. Open the YouTube app.
    • If you’re not signed in: Sign in with a Google Account.
  2. Open a YouTube live stream or video that offers rewards.
  3. Under the video, tap Rewards .
  4. Follow the instructions to create or connect a Google Play Games account.
  5. To earn the reward, you must watch the video.

Tip: You must watch the video for a specific amount of time. The game developer decides this specific amount of time.

Redeem in-game rewards

Important: You have 30 days to redeem a reward in your game. After 30 days, the reward expires.

To redeem a reward:

  1. Open the game.
  2. Sign in with the Google Play Games account you connected to YouTube.
  3. Redeem a reward in your game.

Fix issues with game rewards on Android

Didn’t get a reward you earned

If you got a confirmation email but can’t redeem your reward: Try the steps below. Your rewards might take a few minutes to be delivered.

If you don’t get a confirmation email: You might not have earned a reward for the game. For more help, go to Didn’t earn reward after you watched a video.

Step 1: Update your apps

  1. On your Android phone or tablet, open the Play Store app Google Play.
  2. At the top left, tap Menu Menu and then My apps & games.
  3. Under "Updates," check if the YouTube app, the Google Play Games app, or any of your games are listed.
  4. Next to each app, tap Update.

Step 2: Check if your account is connected

First, check that you connected your account in YouTube:

  1. Open the YouTube app.
  2. At the top, tap your profile picture and then Settings.
  3. Tap Connected apps.
  4. Tap a game.
    • If the game says “Not connected:" Follow the on-screen steps to connect.

Step 3: Check if you’re signed in to the right accounts

To check whether you’re signed in on the YouTube app:

At the top, tap the profile icon.

  • If you find your profile: You’re already signed in.
  • If you don’t: Sign in to your account.

Make sure the account you use on YouTube matches your account for Play Games:

  1. Open the Play Games app.
  2. At the bottom, tap Profile.
  3. Under your username, check whether the email is the same as the one you use on YouTube.
  4. In the game, make sure you signed in to your Google Play Games account.

Step 4: Sign out & back in

  1. On your phone, open the game app.
  2. Sign out of your account. If you have multiple accounts, sign out of all of them.
  3. Sign back in with the same account you use on YouTube.

Step 5: Quit & relaunch the game

  1. From the list of apps on your phone, touch and hold the game’s icon.
  2. Tap App info .
  3. Tap Force stop. Open the game again.
Didn’t earn reward after you watched a video

Step 1: Restart the game

Rewards take up to 30 minutes for delivery. If you didn’t receive your reward after 30 minutes, close the game and open it again.

Step 2: Make sure the video was reward-eligible

In the YouTube app, find the video.

  • If you find the Rewards , the video offers rewards.
  • If it’s not there, there are no rewards for this video or the offer expired.

Step 3: Check if your account is connected

First, check that you connected your account in YouTube:

  1. Open the YouTube app.
  2. At the top, tap your profile picture and then Settings.
  3. Tap Connected apps.
  4. Tap a game.
    • If the game says “Not connected:" Follow the on-screen steps to connect.

Step 4: Check if you’re signed in to the right account

To check whether you’re signed in on the YouTube app:

At the top, tap the profile icon.

  • If you find your profile: You’re already signed in.
  • If you don’t: Sign in to your account.

Make sure the account you use on YouTube matches your account for Play Games:

  1. Open the Play Games app.
  2. At the bottom, tap Profile.
  3. Under your username, check whether the email is the same as the one you use on YouTube.
  4. In the game, make sure you signed in to your Google Play Games account.

Step 5: Watch more of the video

Developers decide how long you have to watch the video to earn the reward. If you only watched part of the video, watch longer to earn a reward.

Step 6: Check email settings and spam folders

  • Check if the email confirmation for your reward was sent to your junk or spam folder.
  • Check whether you unsubscribed from emails from the game.
Can't connect account

Make sure you’re signed in on the YouTube app:

  1. At the top, tap the profile icon.
  2. If you find your profile, you’re already signed in. If not, sign in to your account.

Make sure the account you use on YouTube is the same one you use for Play Games:

  1. Open the Play Games app.
  2. At the bottom, tap Profile.
  3. Under your username, check which email address you use.
  4. Make sure it’s the same as the one you use on YouTube.

Get more help from the app developer

If the user tried all the troubleshooting steps above and still needs help with their reward, direct them to contact the app developer.

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