Contact Google Play developer support

What can we help you with?

  • Registration & account issues
  • I would like to have my apps transferred to a new account
  • Issues publishing apps
  • App visibility & discovery issues
  • Billing & reporting
  • Report inappropriate apps
  • Remove illegal content from Google Play

Please select your issue:

  • I received an error while registering
  • I am no longer able to access my account
  • I would like to cancel my Google Play Developer Console registration
  • I am having an issue with my Merchant account
  • My registration payment is being processed
  • I want to change the currency used on my account

Was your payment instrument declined?

  • Yes
  • No

Did you receive an email about your account termination?

  • Yes
  • No

Have you already published apps?

  • Yes
  • No

Has it been over 48 hours?

  • No
  • Yes

Please select your issue:

  • Application development questions
  • An application signature certificate issue
  • I received an error when trying to publish my app
  • I published my app and it's not showing on Google Play
  • I'd like to delete my apps
  • Problems uploading graphic assets
  • Beta-testing and staged rollouts issues

Has it been over 24 hours since published?

  • No
  • Yes

If your app is not appearing for 24 hours, please select one of the options below:

  • My app shows on Google Play web store, but not on a device
  • I cannot find my app when searching by its name
  • I have a question about application featuring
  • My app's position has changed in results
  • My app has been removed from Google Play
  • Beta-testing and staged rollouts issues

Please review most common reasons below:

  • Your device is not supported
  • App gets filtered due to a small cache partition on the device
  • Didn't find an answer to your question? Let us know

Please review options below:

  • There is no active APK in Alpha/Beta
  • I want to remove the APK in Production so that my app is only published in Alpha/Beta
  • You don't have a Google Group or Google+ Community added
  • You are unable to use a Google Apps Google Group as a test group
  • The app has to be published for at least 24 hours
  • The user, who is attempting to access the app, currently is not in the test group
  • The user hasn't opted-in by using the link provided in the Developer Console
  • User hasn’t waited long enough after opting-in
  • The user is trying to access your app directly without using the link provided in the opt-in page
  • The user’s device is not listed as compatible in the APK tab of the Developer Console
  • The user is not in a selected distribution location
  • There is more than one account on the user’s device
  • The Production version name is displayed on the app’s Google Play page
  • The user receives the Production version instead of the test version
  • When new users install my app during a staged rollout, which version will they receive?
  • None of the above

Please review options below:

  • There is no active APK in Alpha/Beta
  • I want to remove the APK in Production so that my app is only published in Alpha/Beta
  • You don't have a Google Group or Google+ Community added
  • You are unable to use a Google Apps Google Group as a test group
  • The app has to be published for at least 24 hours
  • The user, who is attempting to access the app, currently is not in the test group
  • The user hasn't opted-in by using the link provided in the Developer Console
  • User hasn’t waited long enough after opting-in
  • The user is trying to access your app directly without using the link provided in the opt-in page
  • The user’s device is not listed as compatible in the APK tab of the Developer Console
  • The user is not in a selected distribution location
  • There is more than one account on the user’s device
  • The Production version name is displayed on the app’s Google Play page
  • The user receives the Production version instead of the test version
  • When new users install my app during a staged rollout, which version will they receive?
  • None of the above

If your app is not appearing for 24 hours, please select one of the options below:

  • My app shows on Google Play web store, but not on a device
  • I cannot find my app when searching by its name
  • I have a question about application featuring
  • My app's position has changed in results
  • My app has been removed from Google Play
  • Beta-testing and staged rollouts issues

Please review most common reasons below:

  • Your device is not supported
  • App gets filtered due to a small cache partition on the device
  • Didn't find an answer to your question? Let us know

Please review options below:

  • There is no active APK in Alpha/Beta
  • I want to remove the APK in Production so that my app is only published in Alpha/Beta
  • You don't have a Google Group or Google+ Community added
  • You are unable to use a Google Apps Google Group as a test group
  • The app has to be published for at least 24 hours
  • The user, who is attempting to access the app, currently is not in the test group
  • The user hasn't opted-in by using the link provided in the Developer Console
  • User hasn’t waited long enough after opting-in
  • The user is trying to access your app directly without using the link provided in the opt-in page
  • The user’s device is not listed as compatible in the APK tab of the Developer Console
  • The user is not in a selected distribution location
  • There is more than one account on the user’s device
  • The Production version name is displayed on the app’s Google Play page
  • The user receives the Production version instead of the test version
  • When new users install my app during a staged rollout, which version will they receive?
  • None of the above

Please select your issue:

  • Questions about app statistics in the Developer Console
  • Financial Reports and Reconciliation
  • My purchase orders get canceled
  • I am having in-app billing issues
  • I want to change the currency used on my account
  • Didn't find an answer to your question? Let us know