If you're having trouble with your app statistics data, the information below may help.
Why did my "Daily installs" go down?
Here are some app changes that might cause a decrease in installs:
- New permissions that require users to manually accept changes
- Changes to country or language distribution
- Changes in advertising
- Changes in app placement within the store
- Carriers pre-installing your app (system apps are only counted in statistics after an initial update through Google Play)
If you believe none of these scenarios apply to you, contact our support team.
There's a problem with the statistics report I downloaded.
If you're unable to open the report you downloaded from Play Console, contact our support team.
View updates to Google Play statistics
Note: The updates below are entered and ordered chronologically. Older updates may no longer be relevant.
May-June 2022: Acquisition reporting data fix
July 26 and August 26, 2019: Missing user acquisitions data
August 2019: Subscription analytics bug fix
July–August, 2019: Incorrect attribution of deep link traffic
May–July, 2019: Under-reporting Play Store Search acquisition performance
March 4, 2019: Install data discrepancy