Troubleshoot app statistics problems
If you're having trouble with your app statistics data, the information below may help.
Why did my "Daily installs" go down?
Here are some app changes that might cause a decrease in installs:
- New permissions that require users to manually accept changes
- Changes to country or language distribution
- Changes in advertising
- Changes in app placement within the Play Store
- Carriers pre-installing your app (system apps are only counted in statistics after an initial update through the Play Store)
If you believe none of these scenarios apply to you, contact our support team.
There's a problem with the statistics report I downloaded.
If you're unable to open the report you downloaded from the Play Console, contact our support team.
View updates to Google Play statisticsDecember 5, 2016: Increased refresh rate for "daily installs & uninstalls by user" data
Starting on December 5, 2016, we'll reduce the latency associated with updating your app's "daily installs by user" and "daily uninstalls by user" data on the Statistics page. This means you'll be able to access this data sooner than you previously could.
For some apps, you may notice a slight shift in "daily installs by user" and "daily uninstalls by user" data on this date.
Store listing experiment results
Starting on November 30, 2016, results for any new or pending store listing experiments will be based on the metric, "Installs on active devices."
If you started an experiment before September 1 that's scheduled to end after December 1, we'll provide you with data going back to September 1. For the most accurate results, we recommend ending any experiments that began before September 1 and creating a new experiment.
Current installs data
Your "Current installs by device" and "Current installs by user" data will be available until November 30, 2016 on the Statistics page and in exports. For data after November 30, use "Installs on active devices" instead.
For more information, see the "introduction of installs on active devices" section below.
We're introducing a new metric called "Installs on active devices." Initially, you'll see this metric on your app's Statistics page, with data going back to September 1.
Later this year, the new metric will replace "Current installs by device" and "Current installs by user" in all current reports. You'll still be able to access historical data for the replaced metrics in charts and CSV downloads.
Why are install metrics changing?
"Installs on active devices" shows how many devices that have been online at least once in the past 30 days have your app installed.
Your app's "Current installs by device" and "Current installs by user" data has included devices that were last active up until several months ago. By switching to "Installs on active devices," we're able to focus on devices used within the last 30 days to show you recent user engagement with your app.
Impact on your metrics
Since "Current installs by device" and "Current installs by user" included a longer activity window, it's expected that you'll see lower numbers for your app's "Installs on active devices" data.
We'll keep you updated on the timeline for this change within the announcement section of your Play Console.
- Go to your Play Console.
- In the top right corner of any page, select the bell icon .
Here's what you can expect:
|Timeframe||Impact on data|
Starting on November 29, 2015, we will introduce new criteria for counting user and install metrics to account for users and devices going inactive. This change will affect the following metrics: "Current installs by user," "Current installs by device," and "Total installs by user."
As we make these changes, you may notice that these metrics decrease over time for some apps.
On June 27, 2015, we updated the install statistics on your Play Console to use more accurate and reliable data.
As a result, some developers may see small changes in their apps’ install and uninstall data on their apps’ Statistics pages.
You may notice that this change has resulted in a one-time decrease in the number of total installs for your apps. We apologize for any confusion this may have caused.