Verify contact information for your developer account

To help keep Google Play safe and protect our users from abuse, you must verify your developer account contact information. 

Verifications are an effective way to keep spammers from abusing our systems, and verifiable contact details ensure that we have a trusted communication channel to communicate with developer account owners.

Verify your email address 

The following steps describe how to verify your email address when providing contact information on the Account details page in Play Console:

  1. Enter your email address.
  2. Click Verify email address. You will receive an email containing a 6-digit code.
  3. Enter the 6-digit code and click Verify

Note: If the email address that you entered as your contact email address has already been verified as part of your Google account, then you will not need to verify it again and can skip the email verification process.

You will be required to complete the email verification process whenever you update your contact email address.

Verify your phone number

The following steps describe how to verify your phone number when providing contact information on the Account details page in Play Console:

  1. Enter your phone number in international format.
     

    Phone numbers in international format begin with a plus (+) sign, followed by the country code, the area code, and the phone number:

    +(Country code)(Area code)(Phone number)

    Examples: +14155552671, +441234567890

  2. Choose whether you’d like to receive your verification code by text message or voice call
  3. Click Verify phone number. You will receive a text message or voice call sharing a 6-digit code.
  4. Enter the 6-digit code and click Verify

Note: You will be required to complete the phone verification process whenever you update your contact phone number.

Frequently asked questions

Questions about email verification

I didn't receive an email verification code. What should I do?

If you’ve tried to verify your email address several times and you’re still unable to receive a verification code, we suggest you try the following:

  • Check your spam folder in case the message has been marked as spam,
  • Verify your email address at a different time
  • Use a different email address

Questions about phone number verification

How should I enter my phone number?

Enter your phone number for verification using the E.164 format

How much will text messages or calls cost when verifying my phone number?

Depending on your country, you may be charged for your received SMS or voice call. The cost of your text or voice messages will vary depending on your plan and provider, but will likely be your standard text message and call charges. Contact your mobile phone provider for details.

Text message delivery is slow. What should I do?

Text message delivery can be delayed if you live in a densely populated area or if your carrier's infrastructure isn't well maintained. If you've waited more than a few minutes and still haven't received our text message, try the voice call option.

What carriers are supported?

Most mobile carriers support text messages from Google. If your carrier does not support text messages from Google, you can try the voice call option, or use a different phone number.

The text message or voice call verification isn’t working. What should I do?

If you’ve tried both the SMS and voice call options several times and you’re still unable to receive a verification code, we suggest you try the following:

If you’ve been using a mobile phone, then you could try using a fixed line phone or vice versa.
  • Confirm that you can receive calls or text messages from other people on your phone.
  • If you’re using a mobile phone, make sure that it has a strong signal at the same time as attempting the verification (sending an SMS while your mobile is out of range and then going into range can sometimes cause an SMS not to be delivered).
  • Try verifying your phone number on another day - telecoms network faults that might have caused problems with SMS and voice call transmission might now be resolved.
  • Try a different supported carrier.

Related content

Was this helpful?
How can we improve it?

Need more help?

Sign in for additional support options to quickly solve your issue

Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
92637
false