Recover your Google Account or Gmail

If you forgot your password or username, or you can’t get verification codes, follow these steps to recover your Google Account. That way, you can use services like Gmail, Photos, and Google Play.

Note: If you use an account through your work, school, or other group, these steps might not work. Check with your administrator for help.

Forgot your password

  1. Follow the steps to recover your account.
  2. Reset your password when prompted. Choose a strong password that you haven't already used with this account. Learn how to create a strong password.

 

Forgot the email address you use to sign in

  1. Follow the steps to find your username. You’ll need to know:
    • A phone number or the recovery email address for the account
    • The full name on your account
  2. Follow the instructions to confirm it’s your account.
  3. You’ll see a list of matching usernames.

Someone else is using your account

If you think someone is using your Google Account without your permission, follow the steps to recover a hacked or hijacked account.

Can’t sign in for another reason

If you’re having another problem, get help signing in.

Recover a deleted account

If you recently deleted your Google Account, you can follow the steps to recover your account.

Still can’t sign in

Create a new account

If you can’t sign in, we recommend that you try these tips for account recovery.

If you still can’t recover your account, you can create a new Google Account.

Avoid account & password recovery services

For your security, it’s not possible to call Google for help signing in to your account. We don’t work with any service that claims to provide account or password support. Never give out your passwords or verification codes.

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