Pixel Buds (Gen 2) Audio Issues. Cutting in and out while moving my head.

Question

My Google Pixel Buds (Gen 2) keep losing audio while taking a walk or jogging. I've noticed that it happens when I move my head by looking down or turning right or left. But if I keep my head straight it works sometimes. I have a Google Pixel 4 XL as my device that it's connected to. My phone is in my front right or left pocket. Both have the same problem regardless of where I have it in the pocket. I've tried keeping the phone down and the switching the orientation of my phone up and that hasn't resolved the issue either. I did follow the Audio Issues troubleshooting guide and unpaired the Pixel Buds and re-paired them and that hasn't resolved the issue. 
Firmware - 
Case: 225
Left earbud: 225
Right earbud: 225
Both have been fully charged to 100%
**Update 6/8/2020**
I just wanted to update this post. I reached out to support and they sent me a replacement product for my Google Pixel Buds (Gen 2) and I'm still having the same exact issue as described above. They did decline a request for refund. 
My new pixel buds information:
Case: 295
Left Earbud: 295
Right earbud: 295

Chelsea W. · Accepted Answer

Hey everyone, 
I just wanted to let all of you know that we’ve heard you, and our team will be rolling out software updates in the coming weeks to improve Bluetooth stability and connectivity.
Thank you for providing your feedback, both on this thread and in feedback reports. Our team has found it beyond helpful while investigating and working on improving these connectivity issues.
I’ll continue to follow up on this thread with updates. In the meantime, please keep filing feedback reports and feel free to @mention me directly with any concerns, questions or issues, and I’ll do my best to address each of you.
Thank you to our Product Experts who have provided great troubleshooting steps and suggestions, and thank you all for your patience.
Chelsea

Chelsea W. · Accepted Answer

Hey everyone, I’ve got a quick follow-up on some of the improvements we’ve identified and are expecting to roll out in the coming weeks:
Decrease instances of phone call cut outs
Improve autorecovery when one or both earbuds lose connection
Improve media playback stability for phones that have software audio encoding
Separately, this week we’ll be releasing a software update (Firmware: 296) that decreases the audio hissing / static noise that some of you may have experienced.
Thank you again for your ongoing feedback, and as promised I’ll continue to update this thread.

Chelsea W. · Accepted Answer

Hey everyone, I’ve got an update. We’ve made some improvements with our most recent update, including:
Improved connection stability during calls 
Better autorecovery when one or both earbuds lose connection
Improved media playback stability for phones that have software audio encoding
Fixed issue where one earbud fails to connect when removed from the case
This update also includes a few new features you can read about here: https://support.google.com/googlepixelbuds/answer/10010784
The update, firmware version 550, is rolling out in stages starting today, and may take a few days to get to your device. In the coming days, the update will be transferred to your earbuds the next time you use them with your device: https://support.google.com/googlepixelbuds/answer/9642078?hl=en 
I’m going to lock this thread, but if you’re still having an issue with your Pixel Buds, please reach out to our support team directly: https://support.google.com/googlepixelbuds/gethelp
Thanks!

codesplice · Accepted Answer

Hi all,
 
Frequent drops like you're describing here certainly aren't normal. I went for a run this morning with my Pixel 3 in my gym shorts pocket and my Buds didn't have any hiccups. I've also been able to leave my phone in one corner of the house and walk to the far opposite corner without any drops. That clearly doesn't seem to be a universal experience but the connection can be quite solid when it works. 
 
You definitely shouldn't settle for earbuds which are functionally unusable so I'd suggest the following:
Send feedback whenever the drops occur. These feedback reports include diagnostic information which can help the team investigate problems like this. More reports can help to raise the priority of an issue as well as providing more data to help with the investigation. Whether or not any of the following steps help, it's important to send feedback so the team can know about the various failure scenarios.
Reboot your phone to see if that has any impact. 
Go through these troubleshooting steps.
If all else fails, reach out to Support for further assistance. Whether or not they're able to immediately help resolve the problem or just escalate it to the next tier, more tickets on a particular issue will help to increase its priority.
I know how much it sucks to fight with issues like these, particularly after finally receiving a long-anticipated product. Hopefully these problems will get worked out swiftly one way or another so you can all get back to enjoying your Buds.
 
Cheers,
John