As a precautionary health measure for our support specialists in light of COVID-19, we're operating with a limited team. Thanks for your patience, as it may take longer than usual to connect with us. For additional support, consult the Help Center

Fix issues with a payment made for Google products

These instructions are for purchases made using Google Pay for Google products such as Google Play, YouTube, and Google Store.

Dispute or report unauthorized payment

If you cancel a subscription, any payments you already made won't be refunded. Cancellations can't be undone but you can resubscribe.

You can dispute a transaction that you think was made fraudulently.

Cancel a payment or subscription 

If you cancel a subscription, any payments you already made won't be refunded. Cancellations can't be undone but you can resubscribe.

You can contact the product’s support team.

Product and issue Where to get help?

Google Play

  • Get help with in-app purchases
  • Request refunds for purchases

 

Google Play help

YouTube

  • Get help with YouTube Premium and YouTube billing questions

 

YouTube product help

Google Store

  • Get help with purchases made on Google Store

 

Google Store help

Google One

  • Get help with your Google One subscription

 

Google One help

Google Fi

  • Billing and account management
  • Troubleshoot Google Fi

 

Google Fi help

 

 

Need more help?

Sign in for additional support options to quickly solve your issue

Search
Clear search
Close search
Google apps
Main menu
Search Help Center
true
5150109
false