Get help with payment issues for Google One storage

You can troubleshoot payment issues with your Google One plan due to regional restrictions, banking issues specific to your country or issues with storage space.

Use another payment method

If possible, try using a different payment method.

1. On your computer, go to your Google Play account.
2. Click Add a payment method.
3. Follow the on-screen instructions.
4. The new payment method will be added to your Google Account.

Change your billing home country

Important: You can't change a legal country or region associated with your current payments profile. If you have moved, are travelling or have temporary residence in another country, you must create a new payments profile. Learn more about payments profile. 

If you create a new profile, it won't affect payments for your current services. To pay for any new products or services that you purchase in your new country, you must use your new profile. 

To create a new profile:

1. On your computer, sign in to Settings.
2. Under 'Payments profile', next to 'Country', click Edit .
3. From the message that opens, click Create new profile Continue.
4. Choose the country to associate with the new payments profile.
5. Enter the address information.
6. Click Submit.

Clean up storage space

If you can't change your payment method or billing home country/region, it's important to know what happens when you go over your storage limit.

All your files stay safe but you can't store anything new. For example:

• Gmail: You can't send or receive messages. Messages sent to you are returned to the sender.
• Google Drive:
  • You can't sync or upload new files.
  • Syncs stop between your computer's Google Drive folder and My Drive.
  • You can't create new files in:
    • Google Docs
    • Sheets
    • Slides
    • Drawings
    • Forms
    • Jamboard
  • Until you reduce the amount of storage that you are using, no one can edit or copy your files.
• Google Photos: You can't back up any photos or videos. If you want to add more photos and videos, you can clean up your Google storage space or buy more Google storage.

Clean up storage space

Learn how to manage space on Google Drive.

Use the storage manager

You can clear storage space in your account through Google One.

1. On your computer, go to Google One.
2. Under 'Clean up space', click View.
3. Under the category that you want to manage, click Review and clean up.
4. Select the files that you want to remove. You can also click the file to view.
   • Gmail: To filter by size, at the top right, click the filter icon .
   • Drive: To sort files by file attributes, at the top right, use the sorting options:
     • Last modified
     • File name
     • Size
   • Photos: To save files locally before you remove them from your Google Account, click Download.
5. After you select your files, at the top right, click Delete. For Photos, click Move to bin.
6. To confirm, read the consent wording.
7. To continue, tick the box.
8. To delete selected files, click Permanently delete. For Photos, click Move to bin.

Clean up space in Google Drive, Gmail and Google Photos

Important: Files in the bin are automatically deleted after 30 days. Before the time window closes, you can restore your files. After the 30-day window, you may lose those files permanently.

To delete your Google Drive, Gmail or Google Photos files and make space available, move them to the bin, then empty your bin. If you delete, restore or permanently delete multiple files or folders at once, it might take time for the changes to take effect.

Download your Google data

If you can't get under the 15 GB of storage that comes with your Google Account, you can export and download your Google data. Learn how to download your Google data.

Get help with storage issues

When your subscription cancels and you run out of storage

All your files stay safe but you can't store anything new. Learn what happens if you run out of space.

If you go over your storage limit

You have two years to download your data or move it to another service before any files or data are deleted.

Delete items to get more storage

To find items that you may want to delete, you can go to Google One storage manager.

Download your data to delete enough files

You can download all of your data from products through the download your data tool. Learn how to download your Google data.

If you're already over your storage quota and choose the option to Send download link via email, use an alternative email address to ensure delivery.

Once you have downloaded your data, you may find it easier to delete enough files to ensure that you can send and receive email again.

Related resources

• Get support and ask a Google expert
• Change your card and fix payment issues
• Clean up and troubleshoot your Google storage