Nest Aware FAQ

Nest Aware is a paid subscription service you can use with your Nest products to help keep you informed about important events at your home.

What do I get with Nest Aware?

How much does a subscription to Nest Aware cost? Where can I buy a subscription?

Visit the Google Store to learn more about Nest Aware prices and to buy a subscription.
Aware is available in countries (except Japan) where Nest Cameras and Google Nest displays are sold.

What are the requirements for the Nest Aware?

  • You’ll need a Google Account to use Nest Aware. If you have a Nest Account, you’ll need to migrate to a Google Account.
  • Your home needs to be in a country that supports Nest Aware.
  • Nest Aware requires a working internet connection for your home, and access to the Nest app and the Home app. 

What is event-based recording (EBR)?

You can learn about EBR in our help center.

What is the Feed?

You can learn about the Feed in our help center.

What is sound detection? 

Note: This feature is only available in the US.

You can learn about sound detection for speakers and displays in our help center.

What is Emergency calling?

Note: This feature is only available in the US.

You can learn about emergency calling in our help center.

Which Nest Aware features are available for my Nest products? What’s the difference between Nest Aware and 1st gen Nest Aware?

You can learn about what you get with a Nest Aware subscription, and the differences between the new Nest Aware and 1st gen Nest Aware in our help center.

Do I use the Google Home app or the Nest app for Nest Aware?

You’ll use the Home app and the Nest app with your Nest Aware subscription. Learn about the differences between the Home app and the Nest app, and how they work with your Nest Aware subscription, in our help center.

How do I switch from 1st gen Nest Aware to Nest Aware? 

If you have an existing 1st gen Nest Aware subscription, you can switch to Nest Aware. You can learn more about how to switch your plan in the Google Store help center.

Can I keep my current 1st gen Nest Aware subscription?

 

Yes! You can continue to use and renew your 1st gen Nest Aware subscription and switch to Nest Aware when you're ready.

However, you can’t add any new 1st gen Nest Aware subscriptions if you’ve migrated to a Google Account.

Can I buy a subscription for someone else?

Gift subscriptions are not available for Nest Aware. 

How do I renew my subscription?

To learn more about how renewals work in the Google Store help center.

Can I get a free trial for Nest Aware?

Starting in early 2020, you can get a free 30-day Nest Aware trial if you’re a new customer or if you switch from 1st gen Nest Aware. Learn about free trials in our help center.
Your Nest Aware subscription will end at the close of the trial period unless you subscribe to Nest Aware, which requires a valid payment method. If your subscription ends, your video history will be deleted and sound clips will be deleted over time. You can also delete your video and sound detection history at any time. You can turn specific features or all Nest Aware features off at any time by changing the settings in the Home app or the Nest app.

How do I cancel my subscription?

Learn more about how to cancel your subscription in the Google Store help center.

Privacy

We take your privacy seriously.

 

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