Nest Aware basics

Nest Aware is a paid subscription service you can use with your Nest products to help keep you informed about important events at your home.

How to subscribe or switch to the new Nest Aware

What do I get with Nest Aware?

When you subscribe to Nest Aware, you get access to features like:

• More video history
• Intelligent alerts
• 24/7 access to Nest Aware experts on the Nest Customer Care team

Learn more about what features are available with Nest Aware

How much does a subscription to Nest Aware cost?

Visit the Google Store to learn more about Nest Aware prices and to buy a subscription. If you have an Android phone, you can also buy a subscription in the Google Home app.

Learn how to buy and manage Nest Aware .

Is Nest Aware available in my country?

Nest Aware is available in countries where Nest cameras and Google Nest displays are sold (except Japan).

Learn where our products are sold.

What are the requirements for the Nest Aware?

• You’ll need a Google Account to use Nest Aware. If you have a Nest Account, you’ll need to migrate to a Google Account.
• Your home needs to be in a country that supports Nest Aware.
• Nest Aware requires a working internet connection for your home, and access to the Nest app and the Home app.

What is event-based recording (EBR)?

Learn about Event-Based Recording for cameras

What is the Activity feed?

Learn about the Activity feed in the Home app

What is sound detection? 

Note: This feature is only available in the US.

Learn about sound detection for speakers and displays

Learn how Nest Aware improves sound detection

What is Emergency calling?

Note: This feature is only available in the US.

Learn about emergency calling

What's the difference between Nest Aware and 1st gen Nest Aware?

You can learn about what you get with a Nest Aware subscription, and the differences between the new Nest Aware and 1st gen Nest Aware in our help center. You can also find out which Aware features are available for your products.

How do I switch from 1st gen Nest Aware to Nest Aware? 

If you have an existing 1st gen Nest Aware subscription, you can switch to the new version.

Learn more about how to switch your plan in the Google Store help center.

Can I keep my current 1st gen Nest Aware subscription?

Yes. As long as you don't migrate to a Google Account, your 1st gen Nest Aware subscriptions will continue. You can also purchase 1st gen subscriptions for new cameras. After you migrate to a Google Account, you can't add or renew 1st gen subscriptions.

Can I buy a subscription for someone else?

Gift subscriptions are not available for Nest Aware.

How do I renew my subscription?

To learn more about how renewals work in the Google Store help center.

Can I get a 30-day trial for Nest Aware?

You can get a 30-day Nest Aware trial if you’re a new customer or if you switch from 1st gen Nest Aware.

Learn about Nest Aware 30-day trials

How do I cancel my subscription?

Learn more about how to cancel your subscription in the Google Store help center.

Privacy

We take your privacy seriously.

• If you use Google Nest’s connected home devices and services with a Google Account, Google will handle this data as described in the Google Privacy Policy, and as explained in more detail in the Google Nest Privacy FAQs.
• You can also read more about Google’s commitment to privacy in the home. 
• You can delete your Nest Cam video history from Settings in the Nest app. 
• You can delete your sound detection history in the Home app.