How to add 2-step verification to your account in the Nest app

 

Note: This article is for Nest users who have not migrated to a Google Account. Learn how to migrate your Nest Account to a Google Account in our FAQs about accounts.

If you sign in to the Nest app with a Google Account, learn how to protect your account with 2-step verification.

2-step verification helps prevent someone from signing in to your account in the Nest app without your permission. We strongly recommend using 2-step verification to prevent exposure to certain types of security risks, such as password breaches on other websites. You should always choose a unique password for your account in the Nest app and not reuse this password in other places.

How it works

With 2-step verification, your phone helps prove your identity any time you sign into your account or make other changes to security settings.

2-step verification relies on two different tools at your disposal:

  • First, something you know: Whenever you sign into the Nest app, you’ll be asked for your email address and password just like before.
  • Second, something you have: After you enter your password, Nest sends a unique, temporary verification code to your phone in order to make sure it’s really you. Enter the code when prompted, and you’re in.

If you set up 2-step verification, you’ll need to enter the code sent to your phone every time you want to sign into your account in the Nest app with your password, change your password, reset a lost password, remove your phone number, or turn off 2-step verification.

2-step verification requirements

To use 2-step verification, you’ll need:

  • The latest version of the Nest app on all the devices that sign into your account.
    • Important: After setting up 2-step verification, if you try to sign into your account using an older version of the app, you may not be able to.
  • The email address and password you use to sign into your account in the Nest app. If you’ve forgotten it, you can reset your password with the Nest app.
  • A phone that can accept text (SMS) messages, and a reliable signal from your carrier.
    • Important: Make sure this phone you use for 2-step verification will be available in the future. Nest sends a unique passcode to the same phone number every time you sign into your account. So don’t use a temporary phone number, or someone else’s phone, or a work phone that might become unavailable. If you don’t have a phone number that meets these criteria, we recommend not using 2-step verification.
  • A separate invitation and account for each person accessing your Nest home.
    • Important: If you’re sharing a single Nest Account email address and password with other users, we recommend you stop sharing this information. Instead, you can invite each person to share access to your home with Family Accounts so each person has their own account. Otherwise, someone might try to sign in but wouldn’t be able to get the verification code sent to your phone.

Add 2-step verification to an existing account in the Nest app

If you have an existing account in the Nest app, and
you’ve been signing in with only a password, you can
add 2-step verification for greater security.

  1. Make sure all the phones and tablets on which you
    access your account have the latest version of the
    Nest app
    .
  2. On the Nest app home screen, tap Settings Nest settings icon.
  3. Select Account, then Manage account.
  4. Tap Account security.
  5. Select 2-step verification. Then tap the switch to
    toggle 2-step verification On.
  6. Follow the prompts to enter your password, phone
    number, and the unique verification code sent to
    your phone.

Note: When you turn on 2-step verification, we
automatically sign you out of your account in the Nest
app on any other phones, tablets, or computers you
were using before. You’ll need to sign in again with 2-step verification on each device.

Nest app account security page

Change your 2-step verification settings

Change your phone number

If you plan to get a new phone number and stop using
your old one, you should turn off 2-step verification
before deactivating your old line. Then you can turn 2-
step notification back on, using your new number.

Important: You’ll need to enter a verification code
from your old phone number one last time. This is a
security precaution to confirm your identity and help
protect your account.

  1. On the Nest app home screen, tap Settings Nest settings icon .
  2. Select Account, then Manage account.
  3. Tap Account security.
  4. Select Phone number, then select Remove.
  5. Follow the prompts to enter your password and
    the temporary verification code sent to your old
    phone number.
  6. This will turn off 2-step verification. Now you can
    follow the steps above to set up 2-step verification
    again, using your new phone number.
app remove phone number

Remove 2-step verification from your account in the Nest app

If you don’t want to use 2-step verification any more,
you can go back to using only a password to sign into
your account in the Nest app.

Important: You won’t be able to turn off 2-step
verification without your phone. Nest sends a
verification code one final time to help ensure you’re
the one requesting this security change.

  1. On the Nest app home screen, tap Settings .
  2. Select Account, then Manage account.
  3. Tap Account security.
  4. Select 2-step verification. Then tap the switch to
    toggle 2-step verification Off.
  5. Follow the prompts to enter your password and
    the temporary verification code sent to your
    existing phone. You’ll then be asked to confirm that
    you want to turn off 2-step notification.
Nest app account security page

 

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