Remove a product from your account

Important things to know before you remove a product

Select your product below for specific details about what happens when you remove it from your account and disconnect it from the app. There are some key differences between products.

Remove each product from the app it was first set up on. For example, if you first set up a thermostat with the Home app, remove it from the Home app. If you can't remove it from or can't find your product in one app, check the other one.

Nest app:

Important: If you're planning to remove a Nest Protect, Nest camera, or Nest x Yale Lock, read their specific details before removal. If you're removing a camera, don't unplug it until you've removed it from the Nest app.

Nest Protect

After it's removed from your account, your Nest Protect can still sound an alarm if it detects specified levels of smoke or carbon monoxide. However, some features will be limited:

  • You'll no longer be able to view the last reported status of the Nest Protect in the Nest app
  • You won't be able to change settings
  • You won't get push notifications from the Nest Protect
Nest camera and Nest Hello

Important: Do not unplug your camera until the light ring is pulsing blue after the removal is complete. If you unplug your camera before that, you will need to reset it to get it working again. To learn more, go to How to restart or factory reset your Nest camera or Nest Hello.

  • If you remove a camera from your account in the Nest app, it will permanently delete all of that camera's recorded Video History
  • As long as your account has one Nest camera or Hello added to it, all your saved video clips will be viewable on home.nest.com
  • If you've been invited to share control of a Nest home, you'll be able to remove cameras from the home, but only the Owner of a Nest home can cancel a Nest Aware subscription
  • If you want to cancel the Nest Aware subscription for your camera, you can do it even if you've already removed your camera from your account. For canceling instructions go to How to cancel your Nest Aware subscription
Nest x Yale Lock

After it's removed from your account in the Nest app, your Nest × Yale Lock will still be able to lock and unlock your door, but only using passcodes previously set up with your account. You can also use the thumb turn inside your home.

Important: If you remove the Nest × Yale Lock from your account in the Nest app, you will need to do a factory reset in order to change settings on the lock itself, which will clear all of your previously set passcodes. You will then need to create passcodes using the lock's keypad.

How to factory reset your Nest × Yale Lock 

After it's removed from your account, your Nest × Yale Lock can't:

  • Create or change passcodes with the Nest app
  • Remotely lock and unlock your door with the Nest app
  • View the last reported lock or unlock status
  • Receive notifications, such as low battery, deadbolt extension and retraction issues, and tamper warnings
  • Adjust some settings to enable or disable features, like setting a time to Auto-Lock
Disable and remove a Nest Tag

If a Tag is lost, you can remove it from your account by following the instructions to make sure no one else can use it to disarm Nest Secure.

Tags can also be temporarily disabled, or reassigned to someone else who also shares access to your Nest home.

For more details and complete instructions, go to How to disable Nest Tag or remove it from your account.

If you've removed Nest Guard before Tags
If you remove Nest Guard before removing Tags in your account, you can always find Tags that are currently assigned to yourself or other people:
  1. On the app home screen, tap Settings Nest settings icon.
  2. Select Family and Guests.
  3. Tap the person whose Tag you want to view or remove, then tap on their Tag.
Remove a Works with Nest product

Works with Nest products don't show up in the Nest app, you typically need to control them with their own app. However, you can disable the connection to the Nest app. For detailed instructions, go to How to remove a Works with Nest connection.

Remove a product from your account
  1. Sign in to the Nest app.
  2. If you have another home, on the app home screen, tap Menu Arrow pointing down in the top left corner. Then select the home that has the product you'd like to remove.
  3. On the app home screen, tap Settings Nest settings icon.
  4. Tap the product you'd like to remove (For Guard, Detect and Tag, tap Security, then the product you'd like to remove).
  5. Scroll down and select Remove [product name].
  6. You'll then be asked to confirm your choice.
  7. If you're not going to use your Nest product again, make sure to do a factory reset. Select your Nest product below for reset details.

Home app:

Important: If you're planning to remove a Nest Protect, Nest camera, or Nest x Yale Lock, read their specific details before removal. If you're removing a camera, don't unplug it until you've removed it from the Nest app.

Google Nest Hub Max

To remove a Google Nest Hub Max device from your account, go to Delete and remove access to Google Nest devices.

Important: After it's removed from your account, your Nest Hub Max will no longer recognize voice commands, play media, show reminders or calendar events, or use the built-in Nest Cam. All Nest Cam footage in your history will be deleted. Saved clips will not be deleted. In order to use the device, you'll need to set it up again.

Google Nest Thermostat

This article only applies to the Nest Thermostat.

Nest Thermostat 3/4ths view

How to tell which thermostat you have

Important: Make sure to disconnect your Google Nest Thermostat from your account or factory reset it. You don't have to do these in any particular order.

To remove a Google Nest Thermostat device from your account, go to Delete and remove access to Google Nest devices.

Was this helpful?
How can we improve it?