Here are detailed troubleshooting steps if you're getting a P002 error when adding Google Nest Protects to the Nest app.
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Troubleshooting steps
Error P002 occurs when connecting your phone or tablet to the temporary "ad hoc" Wi-Fi
network that Nest Protect creates during setup. The temporary network's name (SSID) will
start with "NEST", followed by four numbers or letters. This error can be caused by a couple
of things:
1. Your Nest Protect setup may have timed out: the light ring should be glowing blue. If it
isn't, press the Nest Protect button once to get the ring to light up. Then try connecting to the
ad hoc network again.
2. If pairing is still unsuccessful, reset Nest Protect and restart the Nest app with the steps
below. This will clear both Protect and app memory, giving them a fresh start for setup.
| 1. Press the Nest button 3 times, or until 'Cancelled' is spoken. Nest Protect's light will turn off. 2. Quit and restart the Nest app on your mobile device. For iOS devices follow these instructions. For Android devices, tap the Recents button, then swipe the Nest app icon until it disappears. Specific steps for your Android device may vary, so check the manufacturer's website or manual for instructions. 3. Try adding your Nest Protect again. 4. If the previous steps don't work, you may need to restart your phone or tablet. |
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Advanced troubleshooting steps
If these steps above do not resolve the error, here are some advanced steps that may work. First, check that your router is compatible with Nest Protect. There are a few access points that have known issues.
Wi-Fi routers and access points that are incompatible with Nest Protect >