Learn about 1st gen Nest Aware subscriptions

Note: This article is about 1st gen Nest Aware subscriptions.

  • You have a 1st gen Nest Aware subscription if you have separate subscriptions for each camera in your home.
  • You can only buy 1st gen subscriptions if you don't use a Google Account to sign into the Nest app.

If you want to learn more about Nest Aware, which covers all Nest products in your home for one fixed price, check out this article.

With a 1st gen Nest Aware subscription, you can set Activity Zones, get improved activity alerts, and create video clips and timelapses from your video history. Here are some answers to the most frequently asked questions about Nest Aware.

Important: If you purchased Nest Aware through one of our partners, their policies may be a little different than what you see in this article. In general, you should contact the partner to learn the details of your subscription plan. For a quick overview, visit our FAQs about purchasing Nest Aware through one of our partners.

Purchasing and pricing 

How can I buy a Nest Aware subscription? 

  • You can only purchase a 1st gen Nest Aware subscription for a camera if you don’t use a Google Account to manage your Nest account,
  • If you currently have a 1st gen Nest Aware subscription, your new subscription must be on the same billing cycle. For example, if you’re billed monthly for your subscription, any additional subscriptions you buy will need to be on a monthly billing cycle as well.
  • You are the Owner of the Nest home

You can buy a subscription with the Nest app or on the Nest Store

Nest Aware subscriptions may also be available through our partners. If a partner currently offers a Nest Aware subscription, ask them how to purchase and activate it.

Can I buy a subscription for someone else? 

Subscriptions can’t be transferred to another home or different account. If you have purchased a subscription that was intended as a gift, you’ll need to cancel it. 

Why isn't the Google Store letting me purchase a subscription? 

If you’re having issues buying a subscription, contact Google Nest support for more help.

I bought 1st gen Nest Aware subscriptions for multiple cameras. Why didn’t I get a discount?

  • If you purchased your 1st gen subscriptions on an annual or monthly basis, you’ll only get a discount for multiple camera subscriptions in the same home if they also have the same video history length.
  • If you have more than one home in the Nest app, the first subscription purchased in each home is full price, and additional subscriptions in the same home will get the discount. You’ll be able to see the discounted subscription price when you check out.
  • If you purchased 1st gen Nest Aware from one of our partners, contact them to learn about any discounts they may offer for multiple cameras.
  • If you purchased a pre-paid Nest Aware bundle, such as a Nest Hello video doorbell and Nest Aware bundle, it includes 1-year pre-paid Nest Aware service with 5-day video history. It won’t apply towards discounts for multiple cameras and its video history length can’t be changed.

When will my Nest Aware subscription start? 

If you purchased an annual or monthly subscription, it will automatically begin after your free trial has ended. You don’t need to do anything. Here are the details.

  • If you bought a camera and an annual or monthly subscription together in the Nest Store, your subscription will start automatically after your free trial concludes. 
  • If you bought a subscription during your free trial, we want you to enjoy the entire trial period, so your subscription will start automatically after your free trial concludes.
  • If you bought a subscription after your free trial, the subscription will start automatically after your purchase.
  • If you purchased a Nest Hello video doorbell and 1-year pre-paid Nest Aware bundle, there is no free trial period. Your service starts when you add your camera to the app.
  • If you purchased a subscription from one of our partners, their free trial policy may be different. Contact the partner to learn more.

How do subscription renewals work? 

When you purchase an annual or monthly subscription renewals occur automatically, and the credit card you used to purchase your subscription will be billed automatically, so you don’t need to do anything. 

Renewals occur every month or year, depending on the billing cycle you selected when you purchased your subscription. If your credit card has expired when it’s time for a renewal, you will be notified via email and you will be able to update your payment information. If your payment isn’t received after two billing attempts, your subscription will be cancelled.

If you cancel your subscription, or if your subscription is automatically cancelled due to non-payment, you won’t be able to renew it. All of your video history will be erased. You can purchase a new subscription if you wish to use the service again, but any video history that was erased during cancellation won’t be recovered.

When you purchase a pre-paid Nest Aware service bundle, such as a Nest Hello video doorbell and 1-year pre-paid Nest Aware bundle, you’ll need to purchase a subscription before the end of the pre-paid year in order to continue Nest Aware service.

If you purchased your subscription through one of our partners, their policies for renewing your subscription may be different. Contact the partner to learn more.

How do I check when my pre-paid service ends? 

To check when your pre-paid service ends:

  1. Visit store.google.com.
  2. Tap Account  in the top right corner, then sign in if needed.
  3. Select Subscriptions.

How are 1st gen Nest Aware subscriptions assigned to my cameras?

When you purchase your subscription directly from Google, it’s all done for you automatically. Here’s how it works.

  • If you buy a camera and subscription at the same time, the subscription will be assigned to the next camera that you add to a Nest home in your account.
  • If you buy a Nest Hello and pre-paid Nest Aware service bundle, the Nest app will assign the subscription to the video doorbell immediately.
  • If you have a camera that doesn’t have a subscription already added to a Nest home, and then buy a subscription for that camera, the Nest app will assign the subscription to that camera immediately.
  • If you have a camera that doesn’t have a subscription already added to a Nest home, and then buy a subscription and a new camera at the same time, the Nest app will assign the subscription to the next camera that you add to a Nest home in your account.
  • If you buy multiple cameras and multiple subscriptions at the same time, the store assigns the subscriptions to the new cameras when you add them to your account. If you purchased multiple subscriptions with different video history lengths, we will assign all the longer plans before the shorter plans.

In which countries are Nest Aware subscriptions available?

To learn more about where Nest Aware is available, go to the Google Store help center.

Cancel or change your subscription 

You can learn more about how to cancel your subscription in the Google store help center.

Before you cancel or change your subscription, keep the following in mind.

  • If you’ve migrated to a Google Account, you need to have at least one active subscription to keep 1st gen Nest Aware. If you cancel all your 1st gen subscription, you won’t be able to sign up for it again, and you’ll lose any video history that wasn’t saved to the app.
  • You can’t add any new 1st gen Nest Aware subscriptions if you’ve migrated to a Google Account, but you can switch to Nest Aware, which will cover all cameras in your home for one low price.

Depending on the terms of your Nest Aware subscription, you may be able to switch to a different subscription type.

Annual or monthly subscription

Switching to a new subscription type will depend on where you bought your Nest Aware subscription.

  • If you purchased your subscription directly from Google, you can switch to a different subscription type.
    • You must be the person who originally purchased the subscription.
    • Only the Owner of a Nest home can purchase subscriptions.
    • You’ll need to cancel your subscription before you start a new one. Before you do this, keep in mind that cancelling a subscription will erase that camera’s video history, but saved clips will be preserved. Be sure to make clips of any video history that you want to keep before you cancel your subscription.
  • If you purchased your subscription through one of our partners, their policies for changing your subscription or cancelling it may be different. Contact the partner to learn more.

Pre-paid service bundle

If your camera included a pre-paid Nest Aware subscription as part of the purchase price, then you will not be able to switch to a different subscription type during the pre-paid period.

For example, if you purchased a Nest Hello video doorbell and Nest Aware bundle from Costco (US), it includes 1-year pre-paid Nest Aware service with 5-day video history. You won’t be able to change your subscription to a longer video history length with this bundle until after your pre-paid Nest Aware service expires or is cancelled.

Can I move a subscription to a different camera that I own? 

No, the subscription is tied to the camera, so you’ll either need to cancel the subscription and purchase a new one for the other camera or physically swap your cameras.

Learn more about How to change which camera has a 1st gen Nest Aware subscription.

 

How do I cancel my Nest Aware subscription?  

Go to how to cancel your subscription for complete instructions.

If you purchased your subscription through one of our partners, their policies for cancelling your subscription may be different. Contact your partner to learn more.

What happens when I cancel my subscription? 

  • Only the Owner of the Nest home can cancel a Nest Aware subscription. 
  • Cancellation is immediate and can’t be undone. 
  • You won’t be able to resubscribe to 1st gen Nest Aware if you’ve migrated to a Google Account. 
  • All video history, settings, and preferences related to the subscription will be erased.  
  • Clips and timelapses that were created will be saved in your account in the Nest app until they’re manually deleted.

When you cancel an annual or monthly subscription, you’ll be issued either a prorated refund or a prorated credit.

  • If you’ve cancelled all of the subscriptions for the cameras in one of your Nest homes, you’ll get a prorated refund. 
  • If you will still have one or more active Nest Aware subscriptions in that Nest home, you’ll get a prorated credit applied to your next bill.

When you cancel a pre-paid Nest Aware service after 30 days from purchase, such as a Nest Hello video doorbell and 1-year pre-paid Nest Aware bundle, there is no prorated refund or prorated credit and cancellation is permanent. You also won’t be able to get the Nest Aware service back if you removed the camera from your account.

If you purchased your subscription through one of our partners, their policies for cancelling your subscription may be different. Contact the partner to learn more.

Can I switch my subscription to a different credit card?

You can use a new or different credit card with an existing Nest Aware subscription. Go to Manage your subscriptions for complete instructions.

Note: If you purchased your subscription through one of our partners, their policies for changing your credit card may be different. Contact the partner to learn more.

Privacy 

We take your privacy seriously.

Was this helpful?
How can we improve it?