Learn about cellular backup for Nest Secure

 

You will only be able to purchase new cellular backup service through one of our partners as part of a bundled service plan.

Customers who purchased cellular backup directly from Nest can continue their subscription at the current bill rate.

Customers of cellular backup who complete payment migration to Google Pay will receive free cellular backup service. This offer is only available to customers who purchased cellular backup directly from Nest.

Customers who purchased cellular backup directly from Nest can continue using cellular backup service for free after they complete payment migration to Google Pay. This offer is only available to customers who purchased cellular backup directly from Nest. 

If you have a cellular backup subscription and no Nest Aware subscription

  • You will need to migrate your Nest Account to a Google Account.
  • After you migrate to a Google Account, we’ll automatically refund the rest of your paid cellular backup subscription, and you’ll continue to receive the free service.

If you have both cellular backup and Nest Aware subscriptions

You will continue to be billed for your cellular backup and Nest Aware subscriptions as usual until:

  1. You migrate your Nest Account to a Google Account.
  2. You add a new Nest Aware subscription to a camera and switch your payment method to GPay (you will be required to do this when you checkout).
  3. Once you’re on the GPay system, you’ll get a refund for the rest of your paid cellular backup subscription, and you’ll continue to receive the free service.

If you choose not to migrate to a Google Account

  • Nest will continue to bill you at your current rate.

Normally, Google Nest Guard uses Wi-Fi to connect to the Nest Service in the cloud so you can get
alerts and manage security settings on your phone no matter where you are.

If your home Wi-Fi goes down, Nest Guard and Google Nest Detect can still sense activity and sound
alarms. But they’ll appear as Offline in the Nest app and you won’t be able to manage their
settings or receive alerts on your phone.

A cellular backup subscription is one way to make Nest Guard and Nest Detect even more
reliable. It can help Nest Guard stay connected to your phone when: 

  • Your home’s Wi-Fi network temporarily stops working
  • Your home’s internet service is interrupted
  • Your home loses power, which usually means it loses Wi-Fi and internet too
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