Google Home warranty – United Kingdom

Google Home Google Home

This Limited Warranty applies only if you purchased your Google Home in the EEA and Switzerland.

The Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by statutory law. Those statutory rights are not restricted by this Limited Warranty. As such, the Limited Warranty benefits are in addition to, and not instead of, your statutory rights. If the Google Home is defective you may have statutory rights, in particular for the repair or replacement of the defective Google Home, or alternatively, in some cases, a price reduction or the right to cancel the contract and make a claim for damages or expenses. 

What does this warranty cover and how long does it last? Google warrants that the Google Home will be free from defects in materials and workmanship under normal use as described in the published product documentation for two years from the date of original purchase by you anywhere in the EEA and Switzerland (“Limited Warranty”). 

What does this warranty not cover? This Limited Warranty is only valid and enforceable in the EEA and Switzerland and will apply only if you have purchased your Google Home from Google or its authorised resellers. This Limited Warranty can be redeemed anywhere in the EEA and Switzerland where Google Home is offered for sale. This Limited Warranty only applies to hardware components (and not to any software elements) of the Google Home and does not apply to damage caused by: (1) normal wear and tear; (2) accidents; (3) misuse (including failure to follow published product documentation); (4) neglect; (5) disassembly; (6) alterations; and (7) external causes such as, but not limited to, water damage, exposure to sharp objects, exposure to excessive force, anomalies in the electrical current supplied to the device, and extreme thermal or environmental conditions. This Limited Warranty does not guarantee that use of the Google Home will be uninterrupted or error-free.
 

What will Google do? (THIS IS YOUR EXCLUSIVE REMEDY UNDER THE LIMITED WARRANTY) If a defect covered by this Limited Warranty arises and you return your Google Home during the two-year Limited Warranty period, Google will replace your Google Home with a new or refurbished Google Home functionally at least equivalent to yours. If Google replaces the Google Home, the replaced Google Home will continue to be warranted for the remaining time of the original warranty period. All returned parts for which you have received a replacement will become the property of Google. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to the Google Home.

How do you make a claim? To make a claim under the Limited Warranty, please contact Google Home support at /googlehome/answer/7072407. We’ll need your name, contact information and the serial number on your Google Home. You will need to provide proof of purchase to initiate the warranty claim. Please refer to the Privacy Policy for more information on how we handle that data: https://google.com/privacy

Other limitations: No employee or representative of Google or its affiliates or any third party is authorised to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.

This Limited Warranty is given by Google Inc., whose registered address is at 1600 Amphitheatre Parkway, Mountain View, CA, USA, 94043, and it gives you specific legal rights.

Googel Nest MiniGoogle Nest Mini (2nd gen)

If there are any differences between this online Limited Warranty and the Limited Warranty included in the box with your product then this online Limited Warranty will supersede the terms of your in-the-box warranty.

This Limited Warranty applies if you are a consumer and purchased your Google product (“Google Product”) in the UK, EEA, or Switzerland, except if otherwise noted in a country-specific section below. 

This Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided to you by statutory law. Those statutory rights are not restricted or reduced by this Limited Warranty. This means the Limited Warranty benefits are in addition to, and not instead of, your statutory rights. If your Google Product is defective you may have statutory rights which you can claim against the company who sold you the Google Product, in particular for the repair or replacement of your defective Google Product, or alternatively, in some cases and some countries, a refund, a price reduction or the right to cancel the contract for sale and make a claim for damages or expenses.

What does this warranty cover and how long does it last? Google warrants that the Google Product will be free from defects in materials and workmanship under normal use as described in the published product documentation for two years from the date of original purchase by you anywhere in the UK, EEA or Switzerland (“Limited Warranty”). 

What is not covered by this warranty? This Limited Warranty is only valid and enforceable in the UK, EEA and Switzerland and will only apply if you are a consumer and have purchased your Google Product from Google or its authorised resellers in the UK, EEA or Switzerland. This Limited Warranty can be redeemed anywhere in the UK, EEA and Switzerland. This Limited Warranty only applies to hardware components (and not to any software elements) of the Google Product and does not apply to damage caused by: (1) normal wear and tear; (2) accidents; (3) misuse (including failure to follow published product documentation); (4) neglect; (5) disassembly (including opening or attempting to open the outer casing of your Google Product); (6) alterations; and (7) external causes such as, but not limited to: water damage, exposure to sharp objects, exposure to excessive force, anomalies in the electrical current supplied to the Google product and extreme thermal or environmental conditions. This Limited Warranty does not guarantee that use of the Google Product will be uninterrupted or error-free. 

What will Google do? (THIS IS YOUR EXCLUSIVE REMEDY UNDER THE LIMITED WARRANTY.) If a defect covered by this Limited Warranty arises and you return your Google Product during the two-year Limited Warranty period, Google will, in its discretion, either (i) repair your Google Product with new or refurbished parts, in order to provide you with a Google Product functionally at least equivalent to a new Google product; (ii) replace your Google Product with a new or refurbished Google Product functionally at least equivalent to a new Google product; or (iii) accept the return of your Google Product in exchange for a refund of the purchase price you paid for your Google Product. For the full two-year period of your Limited Warranty you do not need to show that the Google product was defective on delivery (provided the defect is covered by this Limited Warranty). If Google replaces or repairs your Google Product, the replaced or repaired Google Product will continue to be warranted for the remaining time of the original warranty period or 90 days from the date of delivery of the replaced or repaired Google Product, whichever period is longer. Before sending your Google Product for repair or replacement you should make a separate backup of any user-generated data that may be stored on your Google Product (if your Google Product allows you to). Repair or replacement of your Google Product may result in loss of your user-generated data. All returned parts for which you have received a replacement will become the property of Google. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to your Google Product. 

How do you make a claim? To make a claim under this Limited Warranty, please contact the Google support team for your Google Product at g.co/nest/contact. We’ll need your name, contact information, and the serial number on your Google Product. You will need to provide proof of purchase to initiate the warranty claim. Please refer to the following Privacy Policy for more information on how we handle that data: g.co/privacy. If you use this Limited Warranty in accordance with its terms, Google will be responsible for the packaging and shipping costs associated with returning the Google Product to Google from anywhere in the UK, EEA or Switzerland. If a replacement or repair is provided, Google will also be responsible for the packaging and shipping costs associated with sending you a replacement or repaired Google Product to anywhere in the UK, EEA or Switzerland. 

Other limitations: No employee or representative of Google or its affiliates or any third party is authorised to make any modification, extension, or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect. 

This Limited Warranty is given by Google LLC, whose registered address is at 1600 Amphitheatre Parkway, Mountain View, CA, 94043, USA, and it gives you specific legal rights.

If you purchased your Google Product in any of the following countries, then the following terms apply:
Where purchased in France:

The seller is liable for the defects of conformity of your Google Product in the conditions of articles L. 217-4 and seq. of the French Consumer Code and for the hidden defects of the good sold under the conditions set out in articles 1641 and seq. of the French Civil Code.

To make a claim under the warranty of conformity, you have a period of two years from the date of delivery of your Google Product. You will then be able to choose between repair or replacement of your Google Product, subject to the cost conditions set out in article L. 217-9 of the French Consumer Code. You will then be exempt from reporting proof of the non-conformity of the Google Product during the 24-month period following its delivery.

You may also decide to make a claim under the warranty against hidden defects of the good sold within the meaning of article 1641 of the French Civil Code and will then be able to choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the French Civil Code. Depending on the cases provided for in articles 1645 and 1646 of the French Civil Code, you can also claim damages or receive reimbursement of expenses incurred by the sale.

The Limited Warranty mentioned above is not applicable. The seller remains in any event liable with respect to the applicable legal warranty, and in particular for (i) any lack of conformity as set out under articles L. 217-4 and seq. of the French Consumer Code and (ii) any hidden defects as set out under articles 1641 and seq. of the French Civil Code.
(i) With respect to the warranty of conformity, pursuant to article L. 217-4 of the French Consumer Code: “The seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery. It is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if it assumed responsibility or had it carried out under his responsibility.” 

According to article L. 217-5 of the French Consumer Code: “To conform to the contract, the product must:

  1. Be suitable for the purpose usually associated with such a product and, if applicable: - correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model; - have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the manufacturer or its representative, including advertising and labeling;
  2. Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.

According to Article L. 217-12 of the French Consumer Code: “Action resulting from lack of conformity lapses two years after delivery of the product.”

Finally, in accordance with Article L217-16 of the French Consumer Code: "When the buyer asks the seller during the course of the commercial warranty granted to him during the acquisition or repair of a good, for a repair covered by the warranty, any period of immobilisation of at least seven days shall be added to the duration of the warranty still to be run. Such a period runs from the date the buyer asks for support or from the date the good in question is put at disposal for repair, if the latter occurs at a later date than the support request.”

(ii) With respect to the warranty against hidden defects, pursuant to article 1641 of the French Civil Code: “A seller is bound to a warranty on account of the hidden defects of the product sold which render it unfit for the use for which it was intended, or which so impair such use that the buyer would not have acquired it, or would only have given a lesser price for it, had he known of them.” According to article 1648, paragraph 1 of the French Civil Code: "The action resulting from hidden defects must be brought by the purchaser within two years after the discovery of the defect.”

If you purchased your Google Product directly from Google:

To make a claim under any of these statutory warranties, please contact the Google support team for your Google Product at g.co/nest/contact. We’ll need your name, contact information, and the serial number on your Google Product. 

If you are making a claim under the warranty of conformity, you will need to provide a proof of purchase in addition to the above.

If you did not purchase the Google Product directly from Google:

You still have the option to make a claim to Google with respect to the warranty against hidden defects by contacting the Google support team for your Google Product at g.co/nest/contact. We’ll need your name, contact information and the serial number on your Google Product. 

Please refer to the Privacy Policy for more information on how we handle that data at g.co/privacy. 

Where purchased in Italy: If you are a consumer, in addition to this Limited Warranty, you will be entitled to the statutory warranty granted to consumers under Sections 128 to 135 of the Italian Consumer Code (Legislative Decree No. 206/2005). This Limited Warranty does not affect the statutory warranty in any way. The statutory warranty has a two-year duration from delivery of your Google Product, and may be exercised within two months from discovery of the relevant defect.

Where purchased in Belgium:
If you are a consumer, in addition to this Limited Warranty, you will be entitled to a two-year statutory warranty pursuant to the provisions on the sale of consumption goods in the Belgian Civil Code. This statutory warranty commences on the date of delivery of your Google Product. This Limited Warranty is additional to, and does not affect, the statutory warranty.

Where purchased in the Netherlands: 
If you are a consumer, this Limited Warranty is in addition to and will not affect your rights pursuant to the provisions on the sale of consumption goods in Book 7, Title 1 of the Dutch Civil Code.

G953-00933-01 REV C

Google Home Mini Google Home Mini (1st gen)

This Limited Warranty applies only if you purchased your Google Home Mini in the EEA or Switzerland.

The Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided by statutory law. Those statutory rights are not restricted by this Limited Warranty. As such, the Limited Warranty benefits are in addition to, and not instead of, your statutory rights. If the Google Home Mini is defective you may have statutory rights, in particular for the repair or replacement of the defective Google Home Mini, or alternatively, in some cases, a price reduction or the right to cancel the contract and make a claim for damages or expenses.

What does this warranty cover and how long does it last?

Google warrants that the Google Home Mini will be free from defects in materials and workmanship under normal use as described in the published product documentation for two years from the date of original purchase by you anywhere in the EEA or Switzerland (“Limited Warranty”).

What is not covered by this warranty?

This Limited Warranty is only valid and enforceable in the EEA and Switzerland and will only apply if you have purchased your Google Home Mini from Google or its authorised resellers in the EEA or Switzerland. This Limited Warranty can be redeemed anywhere in the EEA and Switzerland. This Limited Warranty only applies to hardware components (and not to any software elements) of the Google Home Mini and does not apply to damage caused by: (1) normal wear and tear; (2) accidents; (3) misuse (including failure to follow published product documentation); (4) neglect; (5) disassembly; (6) alterations and (7) external causes such as, but not limited to, water damage, exposure to sharp objects, exposure to excessive force, anomalies in the electrical current supplied to the device and extreme thermal or environmental conditions. This Limited Warranty does not guarantee that use of the Google Home Mini will be uninterrupted or error-free.

What will Google do?

(THIS IS YOUR EXCLUSIVE REMEDY UNDER THE LIMITED WARRANTY.) If a defect covered by this Limited Warranty arises and you return your Google Home Mini during the two-year Limited Warranty period, Google will replace your Google Home Mini with a new or refurbished Google Home Mini functionally at least equivalent to yours. If Google replaces the Google Home Mini, the replaced Google Home Mini will continue to be warranted for the remaining time of the original warranty period. All returned parts for which you have received a replacement will become the property of Google. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to the Google Home Mini.

How do you make a claim?

To make a claim under the Limited Warranty, please contact Google Home Mini support at g.co/home/customercare. We’ll need your name, contact information and the serial number on your Google Home Mini. You will need to provide proof of purchase to initiate the warranty claim. Please refer to the Privacy Policy for more information on how we handle that data: google.com/privacy

Other limitations:

No employee or representative of Google or its affiliates or any third party is authorised to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect.

This Limited Warranty is given by Google Inc., whose registered address is at 1600 Amphitheatre Parkway, Mountain View, CA, USA, 94043, and it gives you specific legal rights.

Google Home MaxGoogle Home Max

This Limited Warranty applies only if you purchased your Google Home Max in the EEA or Switzerland.

If there are any differences between this online Limited Warranty and the Limited Warranty included in the box with your product then this online Limited Warranty will supersede the terms of your in the box warranty.

This Limited Warranty applies if you are a consumer and purchased your Google product (“Google Product”) in the EEA or Switzerland, except if otherwise noted in a country-specific section below. 

This Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided to you by statutory law. Those statutory rights are not restricted or reduced by this Limited Warranty. This means the Limited Warranty benefits are in addition to, and not instead of, your statutory rights. If your Google Product is defective you may have statutory rights which you can claim against the company who sold you the Google Product, in particular for the repair or replacement of your defective Google Product, or alternatively, in some cases and some countries, a refund, a price reduction or the right to cancel the contract for sale and make a claim for damages or expenses. 

What does this warranty cover and how long does it last? Google warrants that the Google Product will be free from defects in materials and workmanship under normal use as described in the published product documentation for two years from the date of original purchase by you anywhere in the EEA or Switzerland (“Limited Warranty”). 

What is not covered by this warranty? This Limited Warranty is only valid and enforceable in the EEA and Switzerland and will only apply if you are a consumer and have purchased your Google Product from Google or its authorised resellers in the EEA or Switzerland. This Limited Warranty can be redeemed anywhere in the EEA and Switzerland. This Limited Warranty only applies to hardware components (and not to any software elements) of the Google Product and does not apply to damage caused by: (1) normal wear and tear; (2) accidents; (3) misuse (including failure to follow published product documentation); (4) neglect; (5) disassembly (including opening or attempting to open the outer casing of your Google Product); (6) alterations; and (7) external causes such as, but not limited to, water damage, exposure to sharp objects, exposure to excessive force, anomalies in the electrical current supplied to the device and extreme thermal or environmental conditions. This Limited Warranty does not guarantee that use of the Google Product will be uninterrupted or error-free. 

What will Google do? (THIS IS YOUR EXCLUSIVE REMEDY UNDER THE LIMITED WARRANTY.) If a defect covered by this Limited Warranty arises and you return your Google Product during the two-year Limited Warranty period, Google will, in its discretion, either (i) repair your Google Product with new or refurbished parts, in order to provide you with a Google Product functionally at least equivalent to a new device; (ii) replace your Google Product with a new or refurbished Google Product functionally at least equivalent to a new device; or (iii) accept the return of your Google Product in exchange for a refund of the purchase price you paid for your Google Product. For the full two-year period of your Limited Warranty you do not need to show that the device was defective on delivery (provided the defect is covered by this Limited Warranty). If Google replaces or repairs your Google Product, the replaced or repaired Google Product will continue to be warranted for the remaining time of the original warranty period or 90 days from the date of delivery of the replaced or repaired Google Product, whichever period is longer. Before sending your Google Product for repair or replacement you should make a separate backup of any user-generated data that may be stored on your Google Product (if your Google Product allows you to). Repair or replacement of your Google Product may result in loss of your user-generated data. All returned parts for which you have received a replacement will become the property of Google. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to your Google Product. 

How do you make a claim? To make a claim under this Limited Warranty, please contact the Google support team for your Google Product at g.co/home/support. We’ll need your name, contact information and the serial number on your Google Product. You will need to provide proof of purchase to initiate the warranty claim. Please refer to the following Privacy Policy for more information on how we handle that data: google.com/privacy. If you use this Limited Warranty in accordance with its terms, Google will be responsible for the packaging and shipping costs associated with returning the Google Product to Google from anywhere in the EEA or Switzerland. If a replacement or repair is provided Google will also be responsible for the packaging and shipping costs associated with sending you a replacement or repaired Google Product to anywhere in the EEA or Switzerland. 

Other limitations: No employee or representative of Google or its affiliates or any third party is authorised to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect. 

This Limited Warranty is given by Google LLC, whose registered address is at 1600 Amphitheatre Parkway, Mountain View, CA, USA, 94043, and it gives you specific legal rights.

If you purchased your Google Product in any of the following countries, then the following terms apply:


Where purchased in France:

The seller is liable for the defects of conformity of your Google Product in the conditions of articles L. 217-4 and seq. of the French Consumer Code and for the hidden defects of the good sold under the conditions set out in articles 1641 and seq. of the French Civil Code.

To make a claim under the warranty of conformity, you have a period of two years from the date of delivery of your Google Product. You will then be able to choose between repair or replacement of your Google Product, subject to the cost conditions set out in article L. 217-9 of the French Consumer Code. You will then be exempt from reporting proof of the non-conformity of the Google Product during the 24-month period following its delivery.

You may also decide to make a claim under the warranty against hidden defects of the good sold within the meaning of article 1641 of the French Civil Code and will then be able to choose between the resolution of the sale or a reduction of the sale price in accordance with article 1644 of the French Civil Code. Depending on the cases provided for in articles 1645 and 1646 of the French Civil Code, you can also claim damages or receive reimbursement of expenses incurred by the sale.

 

The Limited Warranty mentioned above is not applicable.  The seller remains in any event liable with respect to the applicable legal warranty, and in particular for (i) any lack of conformity as set out under articles L. 217-4 and seq. of the French Consumer Code and (ii) any hidden defects as set out under articles 1641 and seq. of the French Civil Code.
(i) With respect to the warranty of conformity, pursuant to article L. 217-4 of the French Consumer Code: “The seller is required to deliver a product which conforms to the contract and is held liable for any lack of conformity which exists upon delivery. It is also held liable for any lack of conformity caused by the packaging or the assembly instructions, or the installation if it assumed responsibility or had it carried out under his responsibility.” 

According to article L. 217-5 of the French Consumer Code: “To conform to the contract, the product must:

1. Be suitable for the purpose usually associated with such a product and, if applicable: - correspond to the description given by the seller and have the features that the seller presented to the buyer in the form of a sample or model; - have the features that a buyer might reasonably expect it to have considering the public statements made by the seller, the manufacturer or its representative, including advertising and labeling;

2. Or have the features defined by mutual agreement between the parties or be suitable for any special requirement of the buyer which was made known to the seller and which the latter agreed to.”

According to Article L. 217-12 of the French Consumer Code: “Action resulting from lack of conformity lapses two years after delivery of the product.”

Finally, in accordance with Article L217-16 of the French Consumer Code: "When the buyer asks the seller during the course of the commercial warranty granted to him during the acquisition or repair of a good, a repair covered by the warranty, any period of immobilisation of at least seven days shall be added to the duration of the warranty still to be run. Such a period runs from the date the buyer asks for support or from the date the good in question is put at disposal for repair, if the latter occurs at a later date than the support request.”

(ii) With respect to the warranty against hidden defects, pursuant to article 1641 of the French Civil Code: “A seller is bound to a warranty on account of the hidden defects of the product sold which render it unfit for the use for which it was intended, or which so impair such use that the buyer would not have acquired it, or would only have given a lesser price for it, had he known of them.” According to article 1648, paragraph 1 of the French Civil Code: "The action resulting from hidden defects must be brought by the purchaser within two years after the discovery of the defect.”

If you purchased your Google Product directly from Google:

To make a claim under any of these statutory warranties, please contact the Google support team for your Google Product at g.co/home/support. We’ll need your name, contact information and the serial number on your Google Product. 

If you are making a claim under the warranty of conformity, you will need to provide a proof of purchase in addition to the above.

If you did not purchase the Google Product directly from Google:

You still have the option to make a claim to Google with respect to the warranty against hidden defects by contacting the Google support team for your Google Product at g.co/home/support. We’ll need your name, contact information and the serial number on your Google Product. 

Please refer to the following Privacy Policy for more information on how we handle that data, google.com/privacy. 

Where purchased in Italy:
If you are a consumer, in addition to this Limited Warranty, you will be entitled to the statutory warranty granted to consumers under Sections from 128 to 135 of the Italian Consumer Code (Legislative Decree No. 206/2005). This Limited Warranty does not affect the statutory warranty in any way. The statutory warranty has a two-year duration from delivery of your Google Product, and may be exercised within two months from discovery of the relevant defect.
 

Where purchased in Belgium:

If you are a consumer, in addition to this Limited Warranty, you will be entitled to a two-year statutory warranty pursuant to the provisions on the sale of consumption goods in the Belgian Civil Code. This statutory warranty commences on the date of delivery of your Google Product. This Limited Warranty is additional to, and does not affect, the statutory warranty.


Where purchased in the Netherlands: 

If you are a consumer, this Limited Warranty is in addition to and will not affect your rights pursuant to the provisions on the sale of consumption goods in Book 7, Title 1 of the Dutch Civil Code.
 

 Google Nest displays

If there are any differences between this online Limited Warranty and the Limited Warranty included in the box with your product then this online Limited Warranty will supersede the terms of your in the box warranty.

This Limited Warranty applies if you are a consumer and purchased your Google product (“Google Product”) in the EEA or Switzerland, except if otherwise noted in a country-specific section below. 

This Limited Warranty is a voluntary manufacturer’s warranty. It provides rights separate to rights provided to you by statutory law. Those statutory rights are not restricted or reduced by this Limited Warranty. This means the Limited Warranty benefits are in addition to, and not instead of, your statutory rights. If your Google Product is defective you may have statutory rights which you can claim against the company who sold you the Google Product, in particular for the repair or replacement of your defective Google Product, or alternatively, in some cases and some countries, a refund, a price reduction or the right to cancel the contract for sale and make a claim for damages or expenses. 

What does this warranty cover and how long does it last? Google warrants that the Google Product will be free from defects in materials and workmanship under normal use as described in the published product documentation for two years from the date of original purchase by you anywhere in the EEA or Switzerland (“Limited Warranty”). 

What is not covered by this warranty? This Limited Warranty is only valid and enforceable in the EEA and Switzerland and will only apply if you are a consumer and have purchased your Google Product from Google or its authorised resellers in the EEA or Switzerland. This Limited Warranty can be redeemed anywhere in the EEA and Switzerland. This Limited Warranty only applies to hardware components (and not to any software elements) of the Google Product and does not apply to damage caused by: (1) normal wear and tear; (2) accidents; (3) misuse (including failure to follow published product documentation); (4) neglect; (5) disassembly (including opening or attempting to open the outer casing of your Google Product); (6) alterations; and (7) external causes such as, but not limited to, water damage, exposure to sharp objects, exposure to excessive force, anomalies in the electrical current supplied to the device and extreme thermal or environmental conditions. This Limited Warranty does not guarantee that use of the Google Product will be uninterrupted or error-free. 

What will Google do? (THIS IS YOUR EXCLUSIVE REMEDY UNDER THE LIMITED WARRANTY.) If a defect covered by this Limited Warranty arises and you return your Google Product during the two-year Limited Warranty period, Google will, in its discretion, either (i) repair your Google Product with new or refurbished parts, in order to provide you with a Google Product functionally at least equivalent to a new device; (ii) replace your Google Product with a new or refurbished Google Product functionally at least equivalent to a new device; or (iii) accept the return of your Google Product in exchange for a refund of the purchase price you paid for your Google Product. For the full two-year period of your Limited Warranty you do not need to show that the device was defective on delivery (provided the defect is covered by this Limited Warranty). If Google replaces or repairs your Google Product, the replaced or repaired Google Product will continue to be warranted for the remaining time of the original warranty period or 90 days from the date of delivery of the replaced or repaired Google Product, whichever period is longer. Before sending your Google Product for repair or replacement you should make a separate backup of any user-generated data that may be stored on your Google Product (if your Google Product allows you to). Repair or replacement of your Google Product may result in loss of your user-generated data. All returned parts for which you have received a replacement will become the property of Google. Nothing in this Limited Warranty will reduce or otherwise affect your statutory rights in relation to your Google Product. 

How do you make a claim? To make a claim under this Limited Warranty, please contact the Google support team for your Google Product at g.co/cast/help. We’ll need your name, contact information and the serial number on your Google Product. You will need to provide proof of purchase to initiate the warranty claim. Please refer to the following Privacy Policy for more information on how we handle that data: g.co/privacy. If you use this Limited Warranty in accordance with its terms, Google will be responsible for the packaging and shipping costs associated with returning the Google Product to Google from anywhere in the EEA or Switzerland. If a replacement or repair is provided Google will also be responsible for the packaging and shipping costs associated with sending you a replacement or repaired Google Product to anywhere in the EEA or Switzerland. 

Other limitations: No employee or representative of Google or its affiliates or any third party is authorised to make any modification, extension or addition to this Limited Warranty. If any term of this Limited Warranty is held to be illegal or unenforceable, the remaining terms of this Limited Warranty will remain in full force and effect. 

This Limited Warranty is given by Google LLC, whose registered address is at 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA, and it gives you specific legal rights.