Google Home manual — United Kingdom

Google Home Google Home

Please review the product information, health and safety information and instructions available at support.google.com/googlehome before using your device. You can also find a link to the limited warranty, regulatory information about Google Home and additional support resources there.

Google Home and your Family and Friends: If you make your Google Home available for others to use, please be sure to let them know that their interactions may be stored by Google. More information about this is available at g.co/home/guests. You can also find at that link information and tips about others being able to access information you make available to Google Home.

Electric Shock and Heat: Do not expose Google Home or the power supply to water or extreme conditions. Take care when handling the power supply to avoid electric shock. Be sure that Google Home is located near an electric socket that is easily accessible. To provide power to your Google Home, only use the power supply provided with your Google Home. Your Google Home may get hot to the touch; this is normal. Unplug your Google Home’s power supply and let it cool before handling. 

Pacemakers and Other Implanted Devices: Google Home contains magnets and components that emit an electromagnetic field and could interfere with pacemakers or other electronic medical devices. Before using your Google Home, consult your physician or medical device manufacturer about the required minimum safe distance between Google Home and your medical device.

Device with Magnet: Avoid placing any media that contains magnets or is sensitive to magnetism, such as credit cards, bank cards, audio/video, tapes, or magnetic memory devices, near this product. Media containing information sensitive to magnets should be kept at least 5 cm (2 inches) away from the product. For example, if you carry your wallet or billfold containing magnetic cards next to this product, information stored on those cards could be destroyed.

Similarly, magnet-sensitive devices, such as a mechanical watch or measuring device, can be damaged if they come too close to this product.

EU Compliance Statement
Hereby, Google declares that the radio equipment type Google Home is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. The full text of the EU declaration of conformity is available here.

Important: This product has demonstrated EMC compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions or other electronic devices. 

This device may be operated in all member states of the EU, as well as Switzerland, Norway, Iceland, Liechtenstein and Turkey. The device operation in the band 5150-5350 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems. This restriction is applicable to all the countries listed above.

When using the device next to your body, maintain a distance of 20 cm from your body to be consistent with how the device is tested for compliance with European RF exposure requirements. Technical information related to European Commission Regulation (EC) No 1275/2008 can be found here.

The Micro-USB port in the back of the device is a service-only port. 

European Union – Disposal Information: The symbol above means that according to local laws and regulations your product and/or its battery shall be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities. The separate collection and recycling of your product and/or its battery at the time of disposal will help conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment.


© Google Inc. All rights reserved. Google Home is designed by Google and assembled in China. Google, Google Home, G logo, Chromecast, Chromecast built in and their respective logos are trademarks of Google Inc. Google’s EU representative is Google Commerce Limited, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland.

Google Home Mini Google Home Mini

This detailed guide includes the basic safety guidelines in the printed Safety & Warranty booklet that comes with your Google Home Mini. It also includes additional safety, regulatory, and warranty information about your Google Home Mini.

 

Google Home Mini and your Family and Friends: If you make your Google Home Mini available for others to use, please be sure to let them know that their interactions may be stored by Google. More information about this is available at g.co/home/guests. In the link, you can also find information and tips about others being able to access information you make available to Google Home Mini.

 

Safety Warnings

 

WARNING: HEALTH AND SAFETY INFORMATION; READ BEFORE USE TO REDUCE THE RISK OF PERSONAL INJURY, DISCOMFORT, PROPERTY DAMAGE, INCLUDING DAMAGE TO YOUR GOOGLE HOME MINI, AND OTHER POTENTIAL HAZARDS
 

 

Handling

To avoid damaging your device, accessories or any connected devices, and to reduce the risk of personal injury, discomfort, property damage or other potential hazards, follow the precautions below:

  • Handle your Google Home Mini with care. You may damage the device if you disassemble, drop, bend, burn, crush or puncture your device. Using a damaged device may cause overheating or injury. Don’t expose your Google Home Mini to liquids, which can cause a short circuit and overheating. If it gets wet, do not attempt to dry it using an external heat source.

 
  • Be sure the power adapter and device are well ventilated when in use. Using damaged cables or power adapters, or using your device when moisture is present, can cause fire, electric shock, injury, or damage to the Google Home Mini or other property.  When using the Google Home Mini, make sure the power adapter is plugged into a nearby socket and is easily accessible. This product is intended for use with a certified Limited Power Source (LPS) per IEC 60950-1 rated: 5 Volts DC, minimum 1.8 Amps. Only use your Google Home Mini with the included power adapter and cable, or compatible accessories available on the Google Store. Failure to use compatible accessories can cause fire, electric shock, injury, or damage to the device and the accessories. Compatible accessories are available on the Google Store and at Google authorized resellers (look for Google’s “made for” badge).  

 
  • The Micro-USB port in the back of the device is a service-only/power-only port.

  • Contact customer service and do not use your Google Home Mini if it isn’t working properly or has been damaged.

 

Repair & service

Don’t attempt to repair your Google Home Mini yourself. Disassembling the device may cause injury.

 

Your Google Home Mini should only be repaired by Google or a Google authorized service provider. Unauthorized repairs or modifications could result in permanent damage to the device, and may affect your warranty coverage and regulatory authorizations. Contact customer service for authorized service. For online help and support, visit support.google.com. For online help and support, visit g.co/home/help. To reach an expert, visit g.co/home/support.
 

Prolonged Heat Exposure

Google Home Mini and its charger generate heat during normal operation and comply with applicable surface temperature standards and limits. Avoid prolonged, direct or indirect skin contact when the device is in use or charging because exposing skin to hot surfaces for a long period of time may cause discomfort or burns. Do not sleep on your device or its power adapter, or cover them with a blanket or pillow. Be aware of this issue if you have a physical condition that affects your ability to detect heat against your skin.

 

Proper Handling and Usage

Follow these guidelines when using, storing, cleaning or disposing of your Google Home Mini:

Operating Temperature

Do not use your Google Home Mini or its power adapter at ambient temperatures lower than 0°C (32°F) or higher than 35°C (95°F). If the interior temperature of the device exceeds normal operating temperatures, you may experience the following behaviors while the device tries to regulate its temperature: reduced performance and connectivity or device power down. You may not be able to use the device while it regulates its temperature. Move the device to a cooler (or warmer) location and wait a few minutes before attempting to use it again.  

 

Care & Cleaning

Unplug the device and adapter before cleaning, during lightning storms, or when unused for extended periods of time. Use a clean, soft, and dry cloth to clean the device and power adapter.
Do not use any chemical detergent, powder, or other chemical agents (such as alcohol or benzene) to clean Google Home Mini.

 

Connectors and Ports

When disconnecting the power adapter from a power outlet, pull on the adapter, never on the cable.  Do not twist or pinch the cable and do not force a connector into a port.


Power Supply

You should install your power supply near a wall socket that is easily accessible.

 

Regulatory Information

Regulatory certification and compliance marks specific to Google Home Mini can be found on the rubber foot on the bottom of your Google Home Mini.

 

Manufacturer address: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043.
 

EMC Compliance
Important: This device and power adapter have demonstrated Electromagnetic Compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions, and other electronic devices.
 

Recycling
For Recycling  in the United States, visit g.co/HWRecyclingProgram.

 

© Google Inc. All rights reserved. Google, Google Home Mini, the G logo, Chromecast, and their respective logos are trademarks of Google Inc.

 

Regulatory Information: European Union

Frequency Bands and Power

European Union
The devices operate in the following frequency bands within the EU:

2400–2483.5MHz: Wi-Fi (< 20 dBm EIRP), BT (< 10 dBm EIRP). 5150–5250 MHz, 5250-5350 MHz, 5470–5725 MHz: Wi-Fi (< 20 dBm EIRP).

EU Compliance Notice

Hereby, Google Inc. declares that radio equipment type: H0A is in compliance with Directive 2014/53/EU (Radio Equipment Directive). The full declaration of conformity may be found at g.co/cast/red

 

Restrictions and Requirements under Directive 2014/53/EU

The device is restricted to indoor use only when operating in the 5150 to 5350 MHz frequency range in AT, BE, BG, CY, CZ, DE, DK, EE, EL, ES, FI, FR, HR, HU, IE, IT, LT, LU, LV, MT, NL, PL, PT, RO, SE, SI, SK, UK, CH, IS, LI, NO, TR




 

Waste Electrical and Electronic Equipment (WEEE) Directive


The Waste Electrical and Electronic Equipment (WEEE) Directive requires that all Electrical and Electronic Equipment (EEE), including your device and its accessories, must be marked with the symbol of the crossed-out wheeled bin. This symbol means that the equipment must not be disposed of as unsorted municipal waste. Disposing of WEEE together with normal waste may pose a risk to the environment and to human health, due to certain substances used in EEE.

Under the WEEE Directive, each EU Member State is responsible for achieving a high level of collection of WEEE for treatment, recovery and environmentally sound disposal. Before tossing your device, think a minute about how to reduce the amount of WEEE you create. You could, for example, reuse it, recover it, or turn it into artwork. By simply extending the life of your device, you will have reduced waste and helped the EU achieve its objectives.

The success of this EU policy will depend on your active contribution in returning your WEEE to the appropriate facilities dedicated to the disposal of such waste. You should contact your local authority or your retailer for details about the return and collection points available.
 

RoHS Compliance

This product is in compliance with Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011, on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS) and its amendments.
 

REACH

REACH (Registration, Evaluation, Authorization and Restriction of Chemicals, EC No 1907/2006) is the EU chemical substances regulatory framework. Google complies with the REACH regulation and your device does not contain any Substances of Very High Concern (SVHCs) beyond the limits of this regulation. We are committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements.

The point of contact for regulatory matters in the EU is Google Commerce Limited, 70 Sir John Rogerson's Quay, Dublin 2, Ireland.
 

Manufacturer Info.

Manufacturer: Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA, USA 94043

Importer Info.

Importer: Google Commerce Limited, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland

  

Google Home Max Google Home Max

Google Home Max and your Family and Friends:
If you make your Google Home Max available for others to use, please be sure to let them know that their interactions may be stored by Google. Please ensure that they have reviewed the information below as well as the additional safety information available at g.co/home/guests. In the link, you can also find information and tips about others being able to access information you make available to Google Home Max.


WARNING: HEALTH AND SAFETY INFORMATION
Basic Safety: To avoid damaging your device, accessories or any connected devices, and to reduce the risk of personal injury, discomfort, property damage or other potential hazards, follow these precautions below and those found at g.co/home/legal

Handle your Google Home Max with care.
You may damage the device if you disassemble, drop, bend, burn, crush or puncture your device. Using a damaged device may cause overheating or injury. Don’t expose your Google Home Max to liquids, which can cause a short circuit and overheating. If it gets wet, do not attempt to dry it using an external heat source. Do not use your Google Home Max in the bathroom. Google Home Max is designed to work best in ambient temperatures between 0o and 40o C. Do not expose your Google Home Max to direct sunlight.

Make sure the device is well ventilated when in use.
Using a damaged cable, or using your device when moisture is present, can cause fire, electric shock, injury or damage to the Google Home Max or other property. When using Google Home Max, make sure the power cable is plugged into a nearby socket and is easily
accessible. Only use your Google Home Max with the included power cable or compatible accessories available on the Google Store. Failure to use compatible accessories can cause fire, electric shock, injury or damage to the device and the accessories. Compatible accessories are available on the Google Store and at
Google authorised resellers (look for Google’s ‘made for’ badge).

 Maintain a distance of at least 20 cm from your body to be consistent with how the device is tested for compliance with international RF exposure requirements.

Prolonged exposure to loud sounds (including music) can cause hearing loss.
To prevent possible hearing damage, avoid listening at high volume for prolonged periods of time. Continued exposure to high volumes and
background noise can make loud sounds seem quieter than they actually are. Check the volume before use.

Service & support:
For online help and support, visit g.co/home/help To reach an expert, visit g.co/home/support

Regulatory information: 
Regulatory information, certification and compliance marks can be found on
the packaging of Google Home Max. Additional regulatory and environmental
information can be found at g.co/home/legal

Manufacturer address:
Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043.

EU Compliance Notice
Hereby, Google LLC declares that radio equipment type: H0B is in compliance with
Directive 2014/53/EU (Radio Equipment Directive). The full declaration of
conformity may be found at g.co/home/declaration

Restrictions and Requirements under Directive 2014/53/EU
The device is restricted to indoor use only when operating in the 5150 to 5350 MHz
frequency range in AT, BE, BG, CY, CZ, DE, DK, EE, EL, ES, FI, FR, HR, HU, IE, IT, LT,
LU, LV, MT, NL, PL, PT, RO, SE, SI, SK, UK, CH, IS, LI, NO, TR.
Data given here is the maximum radio-frequency power transmitted in the
frequency band(s) in which the radio equipment operates.
2400–2483.5MHz: Wi-Fi ( 20 dBm EIRP), BT ( 20 dBm EIRP). 5150–5250 MHz,
5250-5350 MHz, 5470–5725 MHz: Wi-Fi ( 23 dBm EIRP).

Important:
This product has demonstrated EMC compliance under conditions that
included the use of compliant peripheral devices and shielded cables between
system components. It is important that you use compliant peripheral devices and
shielded cables between system components to reduce the possibility of causing
interference to radios, televisions or other electronic devices.
Google’s EU representative is Google Commerce Limited, 70 Sir John Rogerson’s
Quay, Dublin 2, Ireland.

Waste Electrical and Electronic Equipment (WEEE) Directive

The WEEE symbol above means that according to local laws and regulations your
product must be disposed of separately from household waste. When this product
reaches its end of life, take it to a collection point designated by local authorities
for safe disposal or recycling. The separate collection and recycling of your
product will help conserve natural resources, protect human health, and help
the environment.
© 2018 Google LLC. All rights reserved. Google, Google Home Max, G logo,
Chromecast, and related marks and logos are trademarks of Google LLC.

 Google Home Hub

Where to find product information

This detailed guide includes the basic safety guidelines in the printed Safety & Warranty booklet that comes with your Google Home Hub. It also includes additional safety, regulatory and warranty information about your Google Home Hub.

Google Home Hub and your Family and Friends: If you make your Google Home Hub available for others to use, please be sure to let them know that their interactions may be stored by Google. More information about this is available at g.co/home/guests. Via the link, you can also find information and tips about others being able to access information that you make available to Google Home Hub.

Safety warnings

Caution WARNING: HEALTH AND SAFETY INFORMATION; READ BEFORE USE TO REDUCE THE RISK OF PERSONAL INJURY, DISCOMFORT, PROPERTY DAMAGE, INCLUDING DAMAGE TO YOUR PHONE AND OTHER POTENTIAL HAZARDS

To avoid damaging your phone, accessories or any connected devices, and to reduce the risk of personal injury, discomfort, property damage or other potential hazards, follow these precautions below.

Handling

To avoid damaging your device, accessories or any connected devices, and to reduce the risk of personal injury, discomfort, property damage or other potential hazards, follow the precautions below:

Handle your Google Home Hub with care. You may damage the device if you disassemble, drop, bend, burn, crush or puncture your device. Do not use a device with a cracked screen. Using a damaged device may cause overheating or injury. Don’t expose your Google Home Hub to liquids, which can cause a short circuit and overheating. If it gets wet, do not attempt to dry it using an external heat source.
 
Be sure the power adaptor and device are well ventilated when in use. Using damaged cables or power adaptors, or using your device when moisture is present, can cause fire, electric shock, injury or damage to the Google Home Hub or other property.  If it gets wet, do not attempt to dry it using an external heat source. Do not use your Google Home Hub in the bathroom. Do not expose your Google Home Hub to direct sunlight. Google Home Hub and its adaptor are designed to work best in ambient temperatures between 0° to 35° C (32° to 95° F), and should be stored between ambient temperatures of -20° and 60° C (-4° and 140° F). Do not expose the Google Home Hub to temperatures above 60° C (140° F) as this may damage the product or pose a risk of fire.

Maintain a distance of 20 cm (8 inches) from your body to be consistent with how the device is tested for compliance with RF exposure requirements.

Contact customer service and do not use your Google Home Hub if it isn’t working properly or has been damaged.

Repair and service

Don’t attempt to repair your Google Home Hub yourself. Disassembling the device may cause injury.

For online help and support, visit g.co/hub/help. To reach an expert, visit g.co/hub/support

Prolonged Heat Exposure

Google Home Hub and its charger generate heat during normal operation and comply with applicable surface temperature standards and limits. Avoid prolonged, direct or indirect skin contact when the device is in use or charging, because exposing skin to hot surfaces for a long period of time may cause discomfort or burns. Do not sleep on your device or its power adaptor, or cover them with a blanket or pillow. Be aware of this issue if you have a physical condition that affects your ability to detect heat against your skin.

Proper Handling and Usage

Follow these guidelines when using, storing, cleaning or disposing of your Google Home Hub:

Operating Temperature

Do not use your Google Home Hub or its power adaptor at ambient temperatures lower than 0°C (32°F) or higher than 35°C (95°F). If the interior temperature of the device exceeds normal operating temperatures, you may experience the following behaviours while the device tries to regulate its temperature: reduced performance and connectivity or device power down. You may not be able to use the device while it regulates its temperature. Move the device to a cooler (or warmer) location and wait a few minutes before attempting to use it again.  

Care and Cleaning

Unplug the device and adaptor before cleaning, during lightning storms or when unused for extended periods of time. Use a clean, soft and dry cloth to clean the device and power adaptor.
Do not use any chemical detergent, powder or other chemical agents (such as alcohol or benzene) to clean Google Home Hub.

Connectors and Ports

When disconnecting the power adaptor from a power socket, pull on the adaptor, never on the cable.  Do not twist or pinch the cable and do not force a connector into a port.

Power Supply

Make sure that the power adaptor and device are well ventilated when in use. Using damaged cables or power adaptor, or using them when moisture is present, can cause fire, electric shock, injury or damage to the device or other property. Make sure that the power adaptor is plugged into a socket near your Google Home Hub and is easily accessible. This product is intended for use with a certified Limited Power Source (LPS) rated: 14 Volts DC, maximum 1.1 Amp. Only power your Google Home Hub with the included power adaptor and cable or compatible accessories available on the Google Store. Failure to use compatible accessories can cause fire, electric shock, injury or damage to the device and the accessories. Compatible accessories may be available on the Google Store and at Google authorised resellers (look for Google’s 'made for' badge). 

Regulatory information

Regulatory certification and compliance marks specific to Google Home Hub can be found on the device under Setting>About Device and on the bottom of your device. Additional regulatory and environmental information can be found at g.co/hub/legal.

Manufacturer address: Google LLC., 1600 Amphitheatre Parkway, Mountain View, CA, USA 94043.

Regulatory information: United States and Canada

FCC and IC/ISED Regulatory Compliance

This device complies with Part 15 of the FCC Rules. This device complies with Innovation, Science and Economic Development Canada (ISED) licence-exempt RSS standard(s). Operation is subject to the following two conditions:

  1. This device may not cause harmful interference.
  2. This device must accept any interference received, including interference that may cause undesired operation. 

More details on the FCC and ISED statements can be found at g.co/hub/legal.
 
The Innovation, Science and Economic Development Canada and Federal Communications Commission regulations provide that changes or modifications not expressly approved by Google LLC. could void your authority to operate this equipment.
 
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

  • Reorient or relocate the receiving antenna.
  • Increase the separation between the equipment and receiver.
  • Connect the equipment into a socket on a circuit different from that to which the receiver is connected.
  • Consult the dealer or an experienced radio/TV technician for help.

Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment.

Regulatory information: Canada

Industry Canada, Class B


Innovation, Science and Economic Development Canada ICES‑003 Compliance Label:
CAN ICES-3 (B)/NMB-3(B)
 
The device for operation in the band 5150–5250 MHz is only for indoor use to reduce the potential for harmful interference to co-channel mobile satellite systems.
 

EMC Compliance

Important: This device and power adaptor have demonstrated Electromagnetic Compatibility (EMC) compliance under conditions that included the use of compliant peripheral devices and shielded cables between system components. It is important that you use compliant peripheral devices and shielded cables between system components to reduce the possibility of causing interference to radios, televisions or other electronic devices.
 

Recycling

For recycling in the US, visit g.co/HWRecyclingProgram

© Google LLC. All rights reserved. Google, Google Home Hub, the G logo and their respective logos are trademarks of Google LLC.

Regulatory information: EU

EU Compliance Notice

Google LLC. hereby declares that radio equipment type H0A is in compliance with Directive 2014/53/EU (Radio Equipment Directive). The full declaration of conformity may be found at g.co/home/red

Restrictions and Requirements under Directive 2014/53/EU

The device is restricted to indoor use only when operating in the 5150-5350 MHz frequency range in AT, BE, BG, CY, CZ, DE, DK, EE, EL, ES, FI, FR, HR, HU, IE, IT, LT, LU, LV, MT, NL, PL, PT, RO, SE, SI, SK, UK, CH, IS, LI, NO, TR

The devices operate in the following frequency bands within the EU:


2400–2483.5 MHz: Wi-Fi (max. 19 dBm), BLE (max 9.8 dBm),  BT (max 14 dBm), 5150–5250 MHz: WLAN (max. 22 dBm), 5250–5350 MHz: WLAN (max. 22 dBm), 5470–5725 MHz: WLAN (max. 22 dBm).
 

Waste Electrical and Electronic Equipment (WEEE) & Batteries Directive

Don

The WEEE symbol above means that according to local laws and regulations your product should be disposed of separately from household waste. When this product reaches its end of life, take it to a collection point designated by local authorities for safe disposal or recycling. The separate collection and recycling of your product and its electrical accessories will help conserve natural resources,  protect human health and help the environment.

RoHS Compliance

This product is in compliance with Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011, on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS) and its amendments.

REACH

REACH (Registration, Evaluation, Authorisation and Restriction of Chemicals, EC No. 1907/2006) is the EU chemical substances regulatory framework. Google complies with the REACH regulation and your device does not contain any Substances of Very High Concern (SVHCs) beyond the limits of this regulation. We are committed to providing our customers with information about the chemical substances in our products as needed to comply with legal requirements.

The point of contact for regulatory matters in the EU is Google Commerce Limited, 70 Sir John Rogerson's Quay, Dublin 2, Ireland.
 

Manufacturer info.

Manufacturer: Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA, USA, 94043

Importer info.

Importer: Google Commerce Limited, 70 Sir John Rogerson’s Quay, Dublin 2, Ireland