How do I access the Google Cloud Support Portal?
For customer access
For customers who qualify for enterprise-level support, other than GSA customers, your primary system administrator was granted an Google Cloud Support Portal account at the time you purchased the service. An email with login instructions, including username and password information, was sent to your primary administrator's email address.
The primary system administrator can log into the portal and request additional portal accounts for other administrators at your company by creating a support case, and requesting an additional user account. If you do not know who your system administrator is, or you need assistance with your portal account, please complete the request form.
For G Suite resellers and G Suite, Cloud Platform, Chrome devices, Chromebox for meetings, and Android for Education customers
The Google Cloud Support Center is replacing the Google Cloud Support Portal. The Google Cloud Support Center offers an integrated interface where resellers and their customers have access to the same information. And the Support Center uses the same login credentials as the Google Admin console, giving G Suite users a single sign-on experience.
The Google Cloud Support Center is already available to Cloud Platform customers, G Suite resellers and customers, managed Chrome and Chromebox for meetings device customers, and Android for Education customers with additional product families on the way. See the Google Cloud Support Center - Frequently Asked Questions for additional details and the latest information.