Support PIN

Availability: Google Apps for Business, Education, Nonprofit, and Government editions, as well as Chromebooks for Enterprise.

To safeguard the security of your Google Apps account and ensure that changes to your account are only made by authorized administrators from your organization, your Google Admin console contains a unique identifier for your account, known as a PIN. Your PIN may vary, depending on the product you're calling about. For example, your PIN for Google Apps will be different than your PIN for Chrome Management.

You must provide your PIN for authentication and verification purposes when contacting Support. To locate your PIN:

  1. Sign in to the Google Admin console.

    If you've forgotten your password, you can reset the password using our automated system.

  2. Click Support.
  3. Click the product you’re contacting us about (such as Google Apps or Chrome).
  4. Locate the PIN for that product and call the support number provided.
For your security, your PIN will expire after 1 hour. Note that legacy static customer PINs have been retired.

Can't find your PIN? PINs are available only for administrators of Google Apps for Business, Government, Education, or Nonprofit accounts. If you sign in to a free edition of Google Apps, no PIN is available in your Admin console.