The Google Guarantee

The Google Guarantee badge is available for businesses that pass a Google screening and qualification process through Local Services Ads.

If you’re backed by the Google Guarantee, and your customers (that came to your business through Local Services Ads) aren’t satisfied with the quality of your work, Google may, in its absolute and sole discretion, reimburse the customer up to the amount paid for the initial service, subject to a lifetime limit. The following are the upper limits of lifetime limits per customer in each country:

United States: $2,000
Canada: CAD $2,000
United Kingdom: GBP £1,500
Ireland: EUR €1,500
Spain: EUR €1,500
France: EUR €1,500
Italy: EUR €1,500
Netherlands: EUR €1,500
Germany: EUR €1,500
Austria: EUR €1,500
Belgium: EUR €1,500
Switzerland: CHF ₣2,000

What we may reimburse for

  • If a customer is not satisfied with the quality of your work, Google may, in its absolute and sole discretion, reimburse the customer up to the amount on the job invoice for the initial services provided by you, up to a lifetime limit.
  • Services must be booked through Local Services Ads. The We won’t reimburse for add-on or future projects, damages to property, dissatisfaction with price or provider responsiveness, or cancellations.

How it works

If one of your customers submits a request to be reimbursed by Google, we’ll contact you to learn more. Google might request additional information from the customer.You’ll have an opportunity to make things right with your customer. After investigating the request, Google will decide on a resolution. This decision is based solely on Google’s discretion and is not a substitute for any legal or insurance action customers might take with regards to a performed service.

 

Businesses can apply to get the Google Guarantee by signing up for Local Services Ads. Pros that appear on Local Services Ads through partner affiliates may also be Google Guaranteed or Google Screened if relevant badge appears next to their profile. Learn more

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