The Google Guarantee

The Google Guarantee badge  helps you build a great reputation online.

If your customers aren’t satisfied with work quality, Google may refund up to the amount paid for jobs booked through Local Services ads, with a lifetime cap for coverage.

What it covers

• If your customer is dissatisfied with work quality, we’ll cover claims up to the job invoice amount, with a lifetime cap for coverage.
• Service must be booked through Local Services. Add-on or future projects, damages to property, dissatisfaction with price or provider responsiveness, and cancellations aren’t covered.
• Claims must be submitted within 30 days of the initial service completion date.

Processing claims

If one of your customers submits a claim, we’ll contact you to learn more. You’ll have an opportunity to make things right with your customer. After investigating the claim, Google will decide on a resolution.