The Google Guarantee
The Google Guarantee badge helps you build a great reputation online.
If your customers aren’t satisfied with work quality, Google may refund up to the amount paid for jobs booked through Local Services ads, with a lifetime cap for coverage.
Google Guarantee maximum coverage by country:
CA: CAD 2,000
What it covers
- If your customer is dissatisfied with work quality, we’ll cover claims up to the job invoice amount, with a lifetime cap for coverage.
- Service must be booked through Local Services. Add-on or future projects, damages to property, dissatisfaction with price or provider responsiveness, and cancellations aren’t covered.
- Claims must be submitted within 30 days of the initial service completion date.
If you’re a business, you can apply to get the Google Guarantee by signing up for Local Services ads. Pros that appear on Local Services through partner affiliates are also Google Guaranteed. Learn more
If one of your customers submits a claim, we’ll contact you to learn more. You’ll have an opportunity to make things right with your customer. After investigating the claim, Google will decide on a resolution.