The customer journey can be long and complex, not only across time but across channels and devices. Here are Google's recommendations and best practices for attribution in Google Ads.
1. Determine how important going beyond last click attribution is to your business
- Assess how important going beyond the last ad interaction is for you.
Why: If your paths to purchase are direct enough, the default last click approach may be the right choice.
Get started: Review your Model comparison report to compare different models and understand potential value.
2. Choose an attribution model that best fits your needs
- If you have enough conversions to qualify, consider using data-driven attribution.
Why: A data-driven model takes the guesswork out of what model works best for you but requires a larger number of conversions to work.
- If you can’t use data-driven attribution, consider a rules-based attribution model.
Why: Your attribution model should align with your business strategy.
Get started: Set up an attribution model for your conversions.
3. Act on attribution
- Bid to your chosen model.
Why: Your attribution model will give you a truer sense of the value of different keywords and ads. That value should be used when setting bids or targets.
- Test your new attribution model.
Why: Before you commit to your new attribution model, evaluate whether it delivers a higher volume of profitable conversions.
- Change ads and landing pages to align with a customer’s place in the conversion path.
Why: If certain keywords or ads tend to assist—rather than complete—conversions, your creatives and landing pages should take that insight into account.
- Re-examine early influence keywords, ads, and audiences based on your new attribution model.
Why: Many ad interactions provide value that last click attribution doesn’t properly capture, including earlier influence keywords, ads, and audiences you may have paused in the past.
4. Evolve your approach to attribution as measurement gets better
- Apply lessons from attribution in Google Ads to other marketing channels.
Why: What you learn about Google Ads clicks and video engagements, in conjunction with insights from other tools like Google Analytics, can improve your approach elsewhere.