Things to do content and referral experience policies

As with all policies, these are subject to change over time.

Unless explicitly mentioned below, Things to do products used for advertisements are also subject to Google Ads policy.


Content policies

Products

  • Things to do products can include tours, activities and tickets to other local attractions that might appeal to travellers.
  • Partner-provided data for a product should match what’s available on the landing page for that product and must accurately reflect the experience that travellers will have when participating in the activity.
  • Each product may only have one listing in the feed.
  • The title and photos of a product must match the experience offered by the product. For example, a product with a title mentioning the Eiffel Tower and images featuring the Eiffel Tower should offer users an Eiffel Tower experience.
  • Avoid near-duplicate products as these can confuse users and impact the ranking of your products on the page.
  • Titles should be concise and only describe the experience that is being offered.

Images

  • Images should represent the attraction or activity and shouldn’t include promotional text, watermarks or logos.
  • Images that are animated (for example, GIF images) or that are made up of multiple images (for example, image collages) aren’t permitted.
  • The minimum size of the images should be at least 300 x 300 px and no larger than 4000 x 4000 px.
  • Partners must be authorised to use the image submitted in the context in which it appears.
  • Each product should have its own unique image. For example, a 1-hour group tour of the Eiffel Tower should have a different photo or image than a 2-hour tour.

Duration

  • Duration should be set for all products where the tour or activity takes a fixed or predicted amount of time. For example, a 25-minute helicopter tour. The duration should match the duration displayed on the landing page. In cases where the tour or activity duration is an estimate and variable, pick the lower end of the estimate. For example, a walking tour that takes between 2–3 hours should be set to 2 hours.
  • Duration shouldn’t be set for admission tickets with no fixed or predicted duration.

Ratings

  • The number of ratings displayed on the product page should match the number of ratings that are actually available for users to view.
  • All customer ratings, whether positive or negative, should be included on the product page and in the rating that you send to Google. Ratings should not be based on a small number of customer ratings that have been selected to support a specific point of view.

Referral experience policies

Landing Pages

  • The partner must provide a landing page that goes directly to the product details of the specific experience. A listview with product details is also acceptable if the criteria below are met.
  • The product that the user clicked on Google should be easy to identify when the user lands on a partner’s site. As such, it must be prominently displayed on the landing page.
  • The price of the product should be easy to identify and adhere to the price policies.
  • Landing pages for inventory that represent official sites must also adhere to the official site policies.
  • A user should land on a page where it’s straightforward to navigate to book the selected product. Google requires that partners maintain a consistent presentation of the product and pricing that the user selected, and a clear path to booking the product found on Google.
  • For products appearing directly on the Google business listing of attractions and tour and activity operators, the name of the attraction or operator must match the name appearing on Google and must be easily discoverable on the landing page without requiring any additional clicks or interactions by the user.
  • Each partner site is designed differently. To help describe the requirements for prominent placement, here are examples of what’s likely to be considered prominent placement:
    • The product is larger than other products and in the highest position on the page.
    • The product is highlighted on the page, either in size or differentiating colours.
    • The product is pinned to the right or left side of the page, distinct from other products on the page.
  • Avoid layouts that hide key elements of the landing page. For example, a pop-up or download banner shouldn’t cover or distract from essential information for customers.

Examples of acceptable landing page designs:

Representation of an acceptable user interface for Things to Do listings. The listing is clearly selected.

Example of a landing page design that violates policy:

Representation of an unacceptable user interface for Things to Do listings. The listing is not clearly selected or identifiable.

Price

Learn more about Things to do price policies.

Restricted businesses

  • Inventory must adhere to existing Google policies, such as the dangerous products or services guidelines and the inappropriate content policy. For example, activities involving explosives, guns, weapons, recreational drugs or tobacco, or promoting hatred, intolerance, discrimination or violence aren’t permitted.
  • The following activities may be allowable for Things to do even if typically not allowed per Google Ads policy:
    • Activities that include alcohol (for example, wine or beer tasting), where permitted.
    • Archery, axe throwing, laser tag and paintball.
    • Culturally relevant activities that include restricted products. For example, cigar factory tour or visiting a tobacco farm.
  • Transport-specific businesses (such as airport pickups, car services and rental cars) aren’t permitted. Tours that include transport can be offered, such as a bus tour or boat tour. Transportation services that specifically serve a touristic purpose, like bike, boat, e-scooter or kayak rentals used to experience a city (and not for commuting), are allowed.
  • Tickets for one-time or non-regular events like Comic Con, concerts, festivals or UFC matches are disallowed. Recurring events in the same venue lasting for at least 4 weeks, such as home games for sports teams, artist residencies, weekly shows or seasonal events are permitted.
  • Virtual experiences that have no real world component aren’t supported at this time. Inventory must take place in a physical location. VR/AR experiences taking place at the POI are allowed.
  • Overnight hotel stays and multi-day cruises aren’t eligible. This includes local holiday or 'staycation' packages. Day use of hotel facilities, such as for a spa visit, is permitted, as well as overnight activities where the lodgings aren't the focus, such as a multi-day wine tour.
  • Restaurant coupons for individual meals aren’t permitted. Tours based on local cuisine or food-related events are permitted. This includes neighbourhood tours with stops at multiple shops and restaurants. Meals are permitted as part of a performance or other experience.
  • Listings related to elections or political events are not allowed. Advertisers should also refer to Google Ads policies regarding political content.

Learn more about our policy for Other restricted businesses.


About our policies

Things to do enables businesses of all sizes, from around the world, to promote a wide variety of products and websites on Google and across our network. We want to help you reach existing and potential customers and audiences. However, to help create a safe and positive experience for users, we listen to their feedback and concerns about the types of listings that they see. We also regularly review changes in online trends and practices, industry norms and regulations. And finally, in crafting our policies, we also think about our values and culture as a company, as well as operational, technical and business considerations. As a result, we have created a set of policies that apply to all listings on the Google Network.

Google requires that partners comply with all applicable laws and regulations, including the ones described above and any other applicable Google policies. It's important that you familiarise yourself with and keep up to date on these requirements for the places where your business operates, as well as any other places where your listings are showing. When we find content that violates these requirements, we may block it from appearing, and in cases of repeated or egregious violations, we may temporarily or permanently suspend your account.


Policy enforcement and appeals

Things to do policies are enforced through a mixture of automated checks and manual checks by human raters. Depending on the severity of the violation, enforcement action can range from disallowing a listing to surface on specific modules to the listing being entirely disabled.

You can find the list of issues flagged by Google in the Things to do Centre, and in the case where you disagree with the actions taken or the offending issue has been resolved, you can request the product to be reviewed directly on Things to do Centre by selecting the products and clicking the 'Request review' button next to the issue in question.

Reviews are completed by our support team within 3 working days and the result of the appeal will be made available directly within the Things to do Centre. If the appeal is unsuccessful and you would like to further escalate the issue, you can reach out to ttd-support@google.com where our team can help.

In the cases where an account may need to be suspended due to repeated violations or systematic product quality problems, a manual review is performed by the Things to do team and the partner will be contacted directly by email to be notified of the situation.

If you’re working with a third-party platform, some of these instructions may not apply to you. Refer to your third-party platform for instructions on how to resolve the issue or complete the task. Learn how to find support if you use a non-Google platform.

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