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For assistance with Fitbit Ace LTE, visit support.google.com/fitbitacelte.

How do I manage my child in the Fitbit app?

If you sign in to the Fitbit app with your Google Account, use the Google Family Link app to manage your children's screen time, apps, and more. For more information, see the Google help article Create a family on Google.

For assistance with Fitbit Ace LTE, visit support.google.com/fitbitacelte.

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What data can parents see?

Parents can view their child’s stats, like step count, active minutes, and sleep patterns. They can also manage their child’s data and approve their Fitbit friends.
How do I see my child’s stats in the Fitbit app?

Parents who are Family Managers on the Google Family can switch to view their child’s profile on Fitbit on one phone. They can view stats like step count, active minutes, and sleep patterns.

To switch from parent view to child view:

  1. From the You tab in the Fitbit app, tap the Family tile.
  2. Tap Switch to child profile (Android) or Switch profiles (iOS).

 

To return to your Fitbit account:

  1. From the You tab in the Fitbit app, tap the Family tile.
Tap Switch to parent profile (Android) or Switch profiles (iOS).
You can access and manage your child's information by signing into their Google Account and going to Fitbit data and privacy settings. If you need to reset your child's password, see the Google help article Manage your child's Google Account with Family Link.
If you sign in with a Fitbit login

You and your child can see their daily stats including step count, active minutes, and sleep patterns under kid view in the Fitbit app. Note that your child must sync their tracker to see updated activity data in the app.

To switch from parent view to kid view:

  1. Tap the You tab Family.
  2. Under your child's name, tap Switch to Kid View.

To return to your Fitbit account:

  1. Tap Settings .
  2. Tap Switch to Parent View, and confirm.
  3. When prompted, enter your password.
What is parent view in the Fitbit app?

In parent view, you can manage your Fitbit family and view your own Fitbit stats.

For instructions on how to switch between views, see How do I see my child’s stats in the Fitbit app?

What is kid/child view in the Fitbit app?

Switch to kid/child view to view stats like step count, active minutes, and sleep patterns.

For instructions on how to switch between views, see How do I see my child’s stats in the Fitbit app?

How do I convert a regular account to a child account?

To set up an Ace device, you must use a child account. If you previously set up a Fitbit device for your child with an adult’s date of birth, your child will see an error message after updating their birthdate. To regain access to their Fitbit account, either create a new Google account for your child or delete the Fitbit service from their Google account, wait 90 days, and then re-register.

To update your child's birthday:

  1. Sign in to your child’s Google account.
  2. In a browser window, sign in to your Google Account.
  3. Click Personal Info > Birthday.
  4. Update the birthday > Save.

What are the guardians in the Family option in the Fitbit app?

Note: If you sign in with a Google Account, you can manage your Google family group as the family manager. For more information, see the Google help article Manage your family on Google.

If you sign in with your Fitbit login, guardians can manage child accounts, see daily stats for children in the family account (under kid view), and invite other family members to join the account. Each family account may have multiple guardians.

The main guardian is the creator of the Fitbit family and can add or delete other guardians. If the main guardian deletes their Fitbit account or family account, all child accounts are also deleted.

Note that all guardians must be at least 18 years old, have a Fitbit account, and share their birthday information in the Fitbit app. For more information about privacy settings, see How do I manage my Fitbit profile? 
 

Why can’t I add people to my Fitbit family?

If you sign in with a Google Account:

You must be a Google family manager to add children to your family on Fitbit. At this time, family managers can only add children to Fitbit, not other parents or family members, even if they are part of the same Google family group.

If you sign in with a Fitbit login:

Main guardians can add new family members, guardians, and children. 
How do I add a family member to the Family option in the Fitbit app?
If you sign in with a Google Account
You must be a Google family manager to add children to your family on Fitbit. From  the You tab in the Fitbit app, tap the Family tile > Add child; you can add children who are already in your Google Family, or otherwise create a new account for them. At this time, family managers can only add children to Fitbit, not other parents or family members, even if they are part of the same Google family group. As the family manager, you can invite up to 5 people to join your Google family group. For more information, see the Google help article Manage your Family on Google.
If you sign in with a Fitbit login

Main guardians can add new family members, guardians, and children. To add a family member or guardian to your family account, first add them as a friend on Fitbit. For instructions, see How do I connect with friends on Fitbit?

After they confirm the friend request:

  1. Tap the You tab .
  2. Tap Family. Make sure you’re in parent view.
  3. Find the Invite Members or Add Guardians option, and tap the name of the person you want to invite. They’ll receive an email and notification in the Fitbit app inviting them to join the family.
How do I join a family in the Fitbit app?
If you sign in with a Google Account
The family manager of a Google family group can add their children to the group. For more information, see the Google help article Join a family on Google.
If you sign in with a Fitbit login

You must be invited to join a Fitbit family by a guardian. Tap the link in the email you receive or respond to the request in the Fitbit app. Note that you must have a Fitbit account and verify your email address to join a Fitbit family.

To accept the request in the Fitbit app:

  1. Tap the Today tab , then tap Inbox .
  2. Tap Messages.
  3. Tap the request to open it.
  4. Tap Join Family.
How do I make a family member into a guardian in the Fitbit app?
If you sign in with a Google Account
At this time, family managers can only add children to Fitbit, not other parents or family members, even if they are part of the same Google family group. For more information, see the Google help article Add a parent to your family group.
If you sign in with a Fitbit login

The main guardian of the Fitbit family can make other members into guardians:

  1. Tap the You tab .
  2. Tap Family.
  3. Make the member into a guardian:
    • iPhones and iPads: Swipe left on the member’s name Guardian.
    • Android phones: Press and hold on the member's name Make guardian.
  4. Confirm you want to make the member into a guardian.
How does my child add friends in the Fitbit app?
If you sign in with a Google Account

Have your child complete these steps in the Fitbit app:

  1. Tap the You tab .
  2. Tap FriendsAdd Friends.
  3. Choose a method to find friends, then tap the Add Friend icon next to the name or email address of the person you want to add.

The guardian receives a notification to approve or decline the friend request.

If you sign in with a Fitbit login

Members of your Fitbit family are added automatically to your child’s list of Fitbit friends. With your approval, your child can add friends outside of your family.

To send friend requests for a child:

  1. Under child view, have your child tap the You tab Friends.
  2. Tap Add Friends.
  3. Have your child enter their friend’s email address or Fitbit user name, and then submit the request for approval. You’ll receive an email and notification under parent view.
  4. To approve the request, tap the link in the email, or switch to parent view and tap Notifications. Then tap the notification and approve it.

After you approve the request, a notification is sent to the friend. Note that if your child adds another child as a friend, their main guardian must also approve the request.

How does my child interact with others in the Fitbit app?
If you sign in with a Google Account
Your child can cheer, taunt, and send and receive messages from friends.
If you sign in with a Fitbit login

Through child view, your child can message, cheer, or taunt their Fitbit friends.

Only other members in your family account or Fitbit friends you approve can send your child direct messages.

To interact with others:

  1. Under child view, have your child tap Friends.
  2. Tap the person your child wants to message, cheer, or taunt.
  3. To send a message, have your child tap Message; otherwise, tap Cheer or Taunt.
  4. Have your child write the message and then send it.
When can my child manage their own account?
If you sign in with a Google Account
When a child is about to turn 13 (or the applicable age in their country), the child and their family manager will receive an email to upgrade their account. For more information, see the Google help article Age requirements on Google.
If you sign in with a Fitbit login

When your child reaches the minimum age required in your country, they can upgrade their account in the Fitbit app. Your child can choose to upgrade at any time, or to keep their child account. Their previous Fitbit data is automatically transferred to the new account.

A notification will appear in the Fitbit app and you'll receive an email message when your child can upgrade to a standard account.

Which Fitbit features can my child access after managing their account?

Your child gains access to all the features in the Fitbit app, including weight measurements, estimated calories burned, and menstrual health tracking. Your child can also move Fitbit to their Google Account if you haven't done so already.

Note that your child’s device shows the same stats even after they can manage their account.

How does my child upgrade their account?
If you sign in with a Google Account

Your child must take control of their Google Account, then upgrade in the Fitbit app. Have your child complete these steps:

  1. Open the email message in their inbox with the subject line "Ready to take charge of your Google Account?"
  2. Follow the instructions in the email message to take control of their account. For more information, see the Google help article How Google Account work when children turn 13 (or the applicable age in your country).
  3. Open the Fitbit app, tap Upgrade, and follow the on-screen instructions.
If you sign in with a Fitbit login

Have your child complete these steps under kid view in the Fitbit app:

  1. On the Today tab , tap the message at the top Upgrade.
  2. Follow the on-screen instructions to review Fitbit’s Terms of Service and data and privacy policies.
  3. Enter their email address.
  4. When prompted, verify their email address, and return to the Fitbit app.
  5. Continue to follow the on-screen instructions to enter their account details.
  6. Review Fitbit’s Privacy Policy, and tap I agree.
  7. On the Congratulations screen, tap Got It to see their new Today tab.
How do I remove someone from the My Family option in the Fitbit app?

If you sign in with a Google Account:

Follow the instructions in Manage your family on Google.

If you sign in with a Fitbit login:

Guardians can remove members and children from the My Family option in the Fitbit app. The main guardian can also remove other guardians. Note that removing a child from the family also deletes the child’s Fitbit account and all related data.
  1. Tap the You tab .
  2. Tap Family.
  3. Remove the person from the family account:
    • iPhones and iPads: Swipe left on the person's name Remove.
    • Android phones: Press and hold on the person's name Remove.
  4. Confirm you want to remove them. 
How do I delete my child’s account in Fitbit?
If you sign in with a Google Account
  1. Sign in to your child’s Google account.
  2. In a browser window, sign in to your Google Account.
  3. In the Data & privacy tab, find the Download or delete your data section. Click Delete a Google service.
  4. Choose Fitbit and follow the on-screen instructions to delete your child's information from Fitbit.
If you sign in with a Fitbit login

Guardians can delete their child’s Fitbit account by removing them from the family account.

To delete your child’s Fitbit account:

  1. Tap the You tab .
  2. Tap Family.
  3. Under your child's name Delete Profile.
  4. Confirm you want to delete the account.
  5. When prompted, enter your password.
  6. Tap the link in the email you receive to request to have the account deleted. Note that the email is sent to the guardian who deleted the account.

If you change your mind, you have 7 days to recover the account. To do so, switch to kid view in the Fitbit app and tap Recover.

For more information, see How do I delete my Fitbit account and service?

How do I leave a family in the Fitbit app?

Guardians and family members can leave a Fitbit family. Main guardians must delete the Fitbit family in order to leave the family.

  1. Tap the You tab .
  2. Tap Family.
  3. Leave the family account:
    • iPhones and iPads: Swipe left on your name Leave Family.
    • Android phones: Tap the 3 dots Leave Family.
  4. Confirm you want to leave the family account.
How do I delete a family in the Fitbit app?
If you sign in with a Google Account
If you're the family manager, you can delete your family group. For more information, see the Google help article Manage your Family on Google.
If you sign in with a Fitbit login

Main guardians must remove all members from the Fitbit family before deleting the family. Note that removing a child from the family also deletes the child’s Fitbit account and all related data.

  1. Tap the You tab .
  2. Tap Family.
  3. Remove each family member from the account. For instructions, see How do I remove someone from the My Family option in the Fitbit app?
  4. After you remove all members, tap the 3 dots Delete Family.
What happens to my child's account if I delete the Fitbit service from my Google Account?
If you're the manager of your Google family group and you remove the Fitbit service from your account, you can no longer supervise your child's activity on Fitbit. If you restore the Fitbit service to your account within 30 days, you can supervise your child's activity again. For more information, see Google help article Add & manage supervision on a current Google Account.

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