How do I restart my Fitbit device?

If you experience any of the following issues and you've checked your settings, restart your device:

  • Won't sync
  • Won't respond to taps, swipes, or button press
  • Won't track steps or other data
  • Won't show notifications or reminders

Restarting your device turns it off and on without deleting any activity data.

Some Fitbit devices have small holes for sensors such as the microphone or altimeter. Don’t attempt to restart your device by inserting any items, such as paper clips, into these holes as you can damage your Fitbit device.

 Expand all Collapse all

 Ace and Alta series
  1. Plug the charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display. Your tracker will begin charging.
  3. Press the button on your charging cable 3 times within a few seconds, briefly pausing between presses. The button is on the end of the charging cable that is plugged into your computer. When you see the Fitbit logo and the tracker vibrates, this means the tracker has restarted.
  4. Unplug your tracker from the charging cable.
 Ace 2, Ace 3, Inspire, and Inspire HR
  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  3. Press and hold the button or buttons on your tracker for 5 seconds.
  4. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
 Charge 3 and Charge 4

Open the Settings app  on your device and tap About and then Reboot Device.

If your tracker is unresponsive:

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Clip the other end of the charging cable to the port on the back of the tracker. The pins on the charging cable must lock securely with the port.
  3. Make sure the button on your tracker is aligned with the button opening on the charging cable. You’ll know the connection is secure when the tracker vibrates and you see a battery icon on your tracker’s display.
  4. Press and hold the button to restart your tracker:
    • Charge 2—press and hold the button on your tracker for 4 seconds. When you see the Fitbit logo and the tracker vibrates, the tracker restarted.
    • Charge 3 & Charge 4—press and hold the button on your tracker for 8 seconds. Release the button. When you see a smile icon and the tracker vibrates, the tracker restarted.
 Charge 5 and Charge 6
  1. Swipe down from the clock screen to find the Settings app .
  2. Open the Settings app  and then Restart Device and then Restart.

If your device is unresponsive:

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

 Inspire 2

Open the Settings app  and tap Reboot Device.

If Inspire 2 is unresponsive: 

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  3. Press and hold the buttons on your tracker for 10 seconds.
  4. Release the buttons. When you see a smile icon and the tracker vibrates, the tracker restarted.
  Inspire 3
  1. Swipe down from the clock screen to find the Settings app .
  2. Open the Settings app  and then Restart Device and then Restart.

If your device is unresponsive:

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press and hold the buttons on your tracker for 10 seconds.
  3. Release the buttons. When Inspire 3 vibrates and you see the Fitbit logo, the tracker restarted.
 Sense series and Versa series

Press and hold the button* for 10 seconds until you see the Fitbit logo on the screen, and then release the button.

*For Fitbit Versa, press and hold the back and bottom buttons.

 Luxe
  1. Swipe down from the clock screen to find the Settings app .
  2. Open the Settings app  and then Restart Device and then Restart.

If your device is unresponsive:

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Other devices
Blaze
  1. Press and hold the back and bottom buttons until you see the Fitbit logo on the screen.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device?
Charge & Charge HR

How do I restart charge or charge HR?

  1. Plug the charging cable into the USB port on your computer or any UL-certified USB wall charger.
  2. Insert the other end into the port on the back of your tracker.
  3. Press and hold the button for 10 to 12 seconds, until you see the Fitbit icon and a version number (e.g. "V30").
  4. Let go of the button, and unplug your tracker from the charging cable.

How do I factory reset charge or charge HR?

Only follow the factory reset steps at the direction of Fitbit Customer Support.

To restart your tracker without deleting any data, follow the restart instructions under How do I restart Charge or Charge HR? 

A factory reset deletes any stored data, which includes all data that hasn't synced to your Fitbit account and your alarms, goals, and notifications. After a factory reset, you must set up your tracker again.

  1. Attach the charging cable to your tracker and plug the other end into a USB port.
  2. Press and hold the button for approximately two seconds and without letting go of the button:
    1. Remove the charging cable from your tracker.
    2. Wait about seven to nine more seconds after removing the charging cable.
  3. Let go of the button and hold it down again.
  4. After "ALT" and a white screen flash, let go of the button and hold it down again.
  5. After you feel a vibration, let go of the button and hold it down again.
  6. After you see "ERROR," let go of the button and hold it down again.
  7. After you see "ERASE," let go of the button. The tracker will turn off.
  8. To turn your tracker back on, press the button or connect it to the charging cable. If the time on your tracker reads 0:00, the reset was successful.
  9. Set up your tracker as a new device. For instructions, see How do I set up my Fitbit device?
Flex
  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Remove the pebble from the band and insert it into the charging cable.
  3. Insert a paperclip into the small pinhole on the back of the charger.
  4. Press on the pinhole for 3-4 seconds.
  5. Take your tracker out of the charger and insert it back into the band.
Flex 2
  1. Plug your charging cable into a USB port on your computer or any UL-certified USB wall charger.
  2. Remove the pebble from the band and insert it into the charging cable.
  3. Insert a paperclip into the small pinhole on the back of the charger.
  4. Press on the pinhole for 3-4 seconds.
  5. Take your tracker out of the charger and insert it back into the band.
One
  1. Plug your charging cable into your computer.
  2. Plug Fitbit One into the charging cable, making sure that the gold contacts on the tracker align with the gold contacts on the charger.
  3. Hold the button on your tracker for 12 seconds.
  4. Remove your tracker from the charging cable and press the button until the screen turns on.
Surge
  1. Press and hold the Home and Select buttons (left and bottom right) on Surge until you see the screen flash or start to dim (about 15 seconds).
  2. Let go of the buttons.
  3. After your screen turns completely off, wait 10 seconds and press the Home button to turn Surge back on.
Zip
  1. Open the battery door using the battery door tool and remove the battery.
  2. Wait 10 seconds.
  3. Place the battery back into the tracker with the "+" side facing up, and close the door. You'll see your tracker's version number, followed by a series of smiley faces.

If you need additional help, contact Customer Support

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