Featured postsView all featured posts Welcome to the new Google Fiber Help Forum! Hi all, Welcome to the new Google Fiber Help Forum. We’re excited to be among the first to migrate t… 0 Updates 0 Recommended Answers 0 Replies 1175 Upvotes How to submit a feature or content request Want to request a channel for your TV lineup, or have a suggestion for a feature you'd like to see G… 0 Updates 0 Recommended Answers 0 Replies 443 Upvotes Reporting issues with your Fiber service This Forum is monitored by Google Fiber Monday through Friday, from 10a to 5p ET. If you require imm… 0 Updates 0 Recommended Answers 0 Replies 237 Upvotes Useful links Google Fiber FAQAbout the CommunityCommunity OverviewContent Policy Google Fiber FAQAbout the CommunityCommunity OverviewContent Policy Not what you're looking for? Try posting to the public help community Post a question CategoriesView all postsInternet Fiber jack no power? Slow google fiber Is it common for internet service or routers to pause/restart in the middle of the night? View allWi-Fi Any exceptions to using your own router with 2gig service? I have Google WiFi and want to know: can I add a network switch or router for wired connections? Is there a physical place to go in to pay my bill and restore my account View allTV What do I do with the old fiber tv network boxes, remotes, etc that I no longer need? Screen says Google Fiber authenticating, this may take a moment, but it hasn't changed in 20 minutes Can I use the old google fiber tv remote for the new Google Chromecast with TV View allGet Fiber Construction Damage - Charlotte, NC Do they drill a hole in the side of my house to install Google Fiber? 2 weeks and 5 appointments later - installation still not finished. Suggestions on who to contact? View all