Your Fiber Quick Start Guide

Now that you've got Google Fiber installed, you're ready to take advantage of our super-fast Internet. Here's a quick start guide to help you manage your Fiber service.

Let's get you started

1. 

   Learn about your first Fiber bill

   Your first bill will be higher than your following monthly bills because it’ll include the charges for the upcoming month as well as a prorated charge for the current month you're installed. Learn more with these helpful articles:
   • Your first bill explained
   • Fiber's billing cycle
   • Manage billing in your Fiber account

2. Manage your Fiber account

   It’s simple for you to manage your Fiber service—all in one place. Here are some helpful articles that'll assist you to manage your account:
   • Find your customer support PIN
   • Recover password
   • Change your service plan
   • Update personal contact info

3. Get the best Internet performance

   Now that you’ve gotten Fiber all set up, you can start experiencing the super fast speeds of Fiber Internet. If you need, you can:
   • Manage your Wi-Fi network
   • Learn about Fiber's Internet speeds
   • Check your wired speeds

4. Solve issues with your Fiber service

   If you’re having any trouble with your Fiber service, you can powercycle your Google Fiber device or use our troubleshooter to guide you through a few questions that may lead you to resolving the problem with your:
   • Wi-Fi network
   • Fiber TV
   • Fiber account