If there are multiple service plans available where you live, you can change your plan before or after GFiber is installed in your home.
If you'd like to add phone service to your existing appointment and can't do so within your GFiber account, you'll need to contact customer support to update your plan and scheduled appointment.
You can make certain plan changes right in the Google Fiber app. Here’s how:
Here’s how to change your plan using your app:
1. Touch Account.
2. Touch Change plan.
3. Select a new plan.
Plan speed comparison table
Plan speed comparison
New Customer | Existing Customer | |
1 Gig |
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2 Gig |
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5 Gig |
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8 Gig |
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4. Touch Next.
5. Touch continue.
6. Touch Cancel to cancel change or touch Change plan to continue with plan change.
7. Touch Confirm to confirm plan change.
8. Your account should now show the updated plan. Congrats!
Another option is to change your plan by signing in to your account:
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Sign in to your GFiber account.
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Under Plan details section, select Manage Plan.
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Select Change plan.
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Select from the available plans listed, and select Continue.
- Follow the steps on screen and select Submit to finalize your plan change.
Use your own router
1 TB Google Drive storage removal
Downgrading from a GFiber plan of 1 Gig or faster to a plan under 1 Gig, or canceling your GFiber or Google One account, will result in the loss of your extra 1 terabyte of free Google Drive storage.
- Your storage limit will revert to the standard free level of 15 gigabytes.
- While you can still access everything stored in Google Drive, Google Photos, and Gmail, you won't be able to add new content if it exceeds the free storage limit.
Rest assured, nothing in your Drive will be deleted or removed by Google. For more details, please visit our Purchase, Cancellation, & Refund Policies page.
See more info on Google Drive storage as it relates to your GFiber plan.
When do plan changes go into effect
All plan changes will go into effect immediately except those that require installation. Plan changes requiring installation, such as adding a Phone Box, or a swap, like a Mini Network Box for a Network Box, go into effect only once the installation is complete. You’ll receive a confirmation email once a change to your plan is submitted.