Transfer Fiber service to another account

You can transfer your Fiber service from one email address to another. Your account balance needs to be paid in full before the new owner can accept the account transfer. Although you cannot transfer a balance to a new owner, you ​can transfer the balance from the original email to a new email, but only in cases where you:

  • Are the current account owner and have lost access to your original email AND
  • Own both the original email and new email (the names on the emails match).
When you transfer Fiber service from one email address to another, only your Fiber service is transferred. Your Google Account remains unchanged.

If you want to receive all emails from Google Fiber at a different email address, then you can do so by following the directions of this "Manage your email addresses" article.

When to transfer your Fiber service

Due to our billing cycle, we recommend you make the transfer before or after the first 4 days of the month. When you make a transfer, an email is sent to the new user with a prompt to be accepted. However, if you make a transfer within the first 4 days of the month, the new user won’t be able to accept it until the 5th day. 
Transfer Fiber service to another email address

To transfer Fiber service to another email address, the address must be associated with a Google Account.

  • If the email address you're transferring to is a Gmail address, a Google Account was created when you created the Gmail address, so you're all set. Simply contact Google Fiber customer support to complete the transfer.
  • If the email address is from another provider, for example, name@provider.com, you can still use it - you just have to associate it with a Google Account.

To transfer to a non-Gmail address:

  1. Go to the Google Account page.
  2. Below the Username field, click Use my current email address instead.

    Transfer Google Fiber service to a non-Gmail email address

  3. Enter the email address you want to associate with this Google Account; then complete the remaining steps to complete the process.
  4. Please contact Google Fiber customer support to complete the transfer of your Fiber service to your email address.
Transfer Fiber service when moving

If you have Google Fiber service at your current location and you're moving, the following options are available:

  • If you're moving to a new address that previously had Google Fiber service, you can sign up for service. The process is easiest if you're in touch with the previous occupant; if this is the case, have them contact Google Fiber customer support to transfer service to you.

    If you're not in touch with the previous occupant, contact Google Fiber customer support to find out how to cancel the previous occupant's account and sign up for your own service.

Transfer Fiber service to a new occupant or property owner

Before you contact Google Fiber customer support to transfer your service to a new occupant or property owner, you must have the following information available:

  • The email and password associated with your Fiber account.
  • Your Fiber account customer support PIN.
  • The new occupant's email address. They'll receive an email from Fiber customer support to get them started.
Transfer Fiber Phone service

Transfer Fiber Phone service to another person

If you're transferring your Fiber Phone service to another person's account (email), phone service might be interrupted or unavailable under the following conditions:

  • If the telephone number is changing, phone service might be temporarily interrupted.
  • If the person you're transferring phone service to has not set up Fiber Phone, or does not already have a Google Voice number established on their Google account, phone service will not be available. The recipient of your phone service must set up Fiber Phone on their own Google Account.

Transfer your Fiber Phone number to another account

If you transferred your Fiber service (including Fiber Phone) to another account and want your Fiber Phone number associated with that account, please initiate the transfer in Google Voice. All Fiber Phone numbers are Google Voice numbers, so initiating the transfer from Google Voice ensures your privacy and security.

You cannot transfer your Fiber Phone number to another account that already has a Google Voice number associated with it.

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